Arnaud De La Taule

Structure, industrialize, and diversify the business after strong growth and dependence on the historical market.

• - Control and optimization of the organization: operational model, make-or-buy decisions, end-to-end processes, S&OP, management tools and routines, quality/SLA standards, governance, shareholder and partner relations.

• - Performance management and security: P&L, budget/forecast, profitability, cash/working capital, purchasing, productivity, inventory & resources, improvement of operational and financial KPIs (quality/deadlines/margin).

• - Commercial development and diversification: commercial and marketing strategy, go-to-market (including partner networks), offer/product development (R&D and cross-sell), and new segments/countries; loyalty and referrals.

Create from scratch, structure, and develop the Professional Solutions business in France (products + services).

• - Sizing and management of the BU: strategy, business model, organization & resources, offer and pricing, operational and financial management (P&L, budget/forecast, KPIs and routines), governance and BU Management Committee animation.

• - Profitable Go-to-market & growth: structuring and developing marketing-sales (brand, lead generation, multi-channel activation, pipeline, tenders), key account management (including international) and networks (referrers, partners, and distributors). Industrialization & operational excellence: end-to-end processes, tools (CRM/ERP/business), delivery, S&OP, resource planning, quality/SLA standards, and execution security.

• - Leadership: building and leading teams (recruitment, objectives, compensation, training & key skills, retention); talent development and mentoring (international young leaders program).

Mission to secure execution during post-acquisition integration (SME), with evolving governance and turnaround.

• - Taking over and optimizing B2B activities: strategic realignment, business model redesign, action plan, KPIs, and performance routines for Out-of-Home & Trading activities.

• - Commercial development: launching activities (OCS), acquiring new markets, tender management and KAM, customer retention and improving customer experience and satisfaction. Clients: Corporate, HoReCa, Food Service Distribution, Facility Management, Healthcare, Public Sector, Retail & Mobility. Results: Return to growth in 7 months (+7% vs -20% N-1/N-2), Retention (+15 pts).