Freelancer profile translated to English.
Back to original languageAbout Arnaud
🎯🎯 20 years of expertise, across all dimensions of customer relations, customer service, and Customer Success, with leaders in outsourced Customer Relations (Teleperformance), and major industrial companies in BtoB and BtoC.
✅ Implementation and management of your 🎯Customer Success organization - CSM🎯
(Onboarding, Team Specialization, Portfolio Segmentation, Low/High Touch Strategy, Processes & Automation, CRM and Customer Success Platform - CSP Tools)
âś… Tools
Zendesk, Zoho, Pipedrive, Intercom, Salesforce, Ringover, Aircall...
✅ Business Operations for Customer Experience (CX) and Customer Success, 🚀across all dimensions of your business (marketing, sales, support & customer service, training).
I offer my clients values of hard work, solidarity, and efficiency, reflecting the teamwork in rugby that I practiced for over 20 years!
Contact me to discuss!
In my ⏱️ free time ⏱️, I can set up a no-code CRM for you in 1 day using Notion, Airtable, Make,...
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 10km)
Experience
- Avenir DSICustomer Success - Client Onboarding Preparation - DMS ToolSOFTWARE PUBLISHINGJanuary 2023 - January 2023 (1 month)Paris, FranceConsulting and customer success support for client integration on the ZeenDoc DMS tool.
- CustomerzMember of Customerz - Collective of Customer Success & Customer Service ExpertsCONSULTING AND AUDITSJanuary 2023 - Today (3 years and 5 months)Paris, FranceFirst collective of employees and freelancers, experts in Customer Success & Customer Care. By engaging an expert from our collective, you bring the entire tribe of our beavers (our totem) into the success of your projects.
- MakershopHead of Sales and Customer SuccessRETAIL (SMALL BUSINESS)December 2021 - November 2022 (1 year)Le Mans, France• Sales Strategy / Sales Team Management• Customer Success & Customer Satisfaction• Forecast & Budget
Reviews
Recommendations
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Education
- Master of ManagementParis Dauphine University2017Master Management Global, Global Management
Certifications
- Zendesk Foundational SupportZendesk2022
- Salesforce Admin ADM201Salesforce