About Arnaud
English
Native or bilingual
Spanish
Fluent
Experience
- Déclic ServicesSystems & Network Administrator / Web DeveloperSeptember 2023 - Today (2 years and 9 months)Montpellier, France Complete development and integration of a work stoppage entry form for employees (30 people) for a retirement home, under the Django Framework + HTML / CSS / Javascript / MariaDB Complete development and integration of an undesirable event entry and management form for an association (MECS and DITEP welcoming nearly 200 people per year), with workflow, under the Django Framework + HTML / CSS / Javascript / MariaDB Development of a desktop application for generating quotes & invoicing in Java / Mysql Creation of a POC for integrating accounting data (CRUD) under NodeJS (with API) and VueJS + MongoDB as part of a feasibility study Creation and integration of a professional showcase website under the Django Framework (with restapi) + Mysql and VueJS / Bootstrap Installation / maintenance of cloud servers (OVH) linux (Debian) with Zabbix monitoring Installation / hardware / software repair for professionals and individuals (desktops, servers, printers, smartphones…) Implementation of Remote App application (on Proxmox cloud hypervisor + Windows Server) Implementation of a Jedox server (commercial management application, data integration) with regular backup (via Bash script)
- Crédit AgricoleService Delivery Manager / Change ManagerDIGITAL AND ITJuly 2020 - June 2023 (2 years and 11 months)Montpellier, France Management of operational crisis units in the context of major incidents Continuous improvement and promotion of processes (incident / change / problem) among employees Communication on major and blocking incidents then writing reports (Post Mortem) Problem tracking and presentation of a monthly committee to the partner Coordination of problems: establishment of action plans, understanding of issues, exchanges with technical teams (backlog of approximately 40 problems) Monitoring of a team of operations engineers on the backlog of incidents and problems and facilitation on cross-functional subjects Presentation and activity monitoring on cross-functional run topics during Steering Committees and Operational Committees Presentation and argumentation of changes during daily CABs (change advisory board) Training and support of employees on the change process (creation of training support organization and presentation of training)
- PRIMAVISTAIT Infrastructure ManagerARTS AND CRAFTSJanuary 2017 - July 2020 (3 years and 6 months)Montpellier, France Management and administration of a business software for mass processing of photographs (user administration, Mysql database, backup, management of daily shipments to partners, debugging (database level, files, automates…)) Retro engineering of the business software in order to reproduce it in a pre-production environment and to propose improvements (development of Mysql data processing modules in JAVA) Coordination of the development project of the new production tool (AGILE method, collection of needs, provision of Front End and Back End machines, as well as the MariaDB database, support for migration and monitoring of post release tickets) System administration of Windows (AD) and Linux (Web Servers) servers (20 servers) and the fleet (200 workstations) including the migration from Windows 7 to Windows 10 & Office 365 Network administration (Fortinet: VPN & firewall, NAT, VLAN Cisco) Improvement of processes related to IT support as well as the network and system architecture of the entire fleet (virtualization of physical Windows machines (servers and Photoshop automates), implementation of monitoring with VMWare and Zabbix, moving a server room from Nîmes to Colombes, implementation of a Redmine ticketing tool) Supervision of the internal IT support team (2 level 1 & 2 technicians) Management of the IT budget and equipment (CAPEX and OPEX) Updating and consolidation of IT knowledge supports
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Education
- Master SRT (Networks and Telecommunications Systems)INGESUP2014
- Bachelor's Degree CSIA (Management of IT projects)SCIENCES U2011
Certifications
- ITIL V3 FoundationITIL2013
- TOEICTOEIC2014