Freelancer profile translated to English.

Description

Customer relations & lead qualification specialist

With 6 years of experience in contact centers (telephone advisor, quality coach, team leader), I help you qualify your prospects, set up qualified appointments and ensure effective customer support.

I also work on office tasks: proofreading, correction, file monitoring, document formatting.

Rigorous, responsive and comfortable on all channels (phone, email, chat).

Objectives achieved, brand image enhanced.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

VIPP INTERSTIS LES 400
Customer service representative
January 2019 - June 2019 (5 months)
Receiving and processing incoming calls, managing customer requests by phone, effectively resolving problems while ensuring customer satisfaction.
Management of incoming / outgoing calls Customer relationship management (CRM)
PAPA IN SHAPE
| Sales Setter
August 2024 - Today (1 year and 10 months)
France
Contacting prospects who have expressed an interest in coaching programs.
Lead qualification: identifying needs, level of motivation, potential obstacles.
Setting up qualified appointments for closers.
Following up on untransformed leads via phone or SMS reminders
VIPP INTERSTIS
Production platform manager
November 2020 - August 2024 (3 years and 9 months)
Cotonou, Benin
• Plan the necessary resources, namely tele-advisors and supervisors, for the various operations of the platform;
• Guarantee the achievement of productivity objectives for each activity of the platform;
• Implement an action plan to achieve objectives such as sales rate, quality and speed of analysis;
• Train team supervisors;
• Organize and control the work of commercial advisor teams;
• Analyze individual and collective performance indicators.

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Professional License in
Université de Parakou – FASEG
2015
Licence Professionnelle en
Baccalauréat Scientifique Série X
2011
Baccalauréat Scientifique Série X

CRM Consultant

Arnaud Dakpede

Expert customer relations - phone, email, chat

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