Freelancer profile translated to English.

Description

Delivery Manager with over 20 years of experience, I support IT departments and business units in managing their IT service centers and driving their digital transformation programs.

I operate in both RUN and BUILD modes:

In RUN, I structure and manage demanding service centers: IT governance, SLA adherence, multidisciplinary team management (Data, Testing, Applications), executive reporting, and continuous improvement.

In BUILD, I manage end-to-end IT transformation programs: scoping, planning, multi-stakeholder coordination, budget management, and change management.

My key clients include: Auchan, Voies Navigables de France, Société Générale, Crédit du Nord — with scopes of up to 30 people.

What you gain by working with me:

• Rapid understanding of your environments and challenges

• A results-oriented culture and commitment to contractual obligations

• A trusted contact for your steering committees (COPIL, executive committees)

• Close management that structures and develops teams

📍 Based in Hauts-de-France | Available immediately | Daily rate: €750

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lille (up to 50km)

Talan Lille
Account Manager
January 2023 - Today (3 years and 5 months)
Lille, France
Business development and client portfolio management.
Management of mission directors.
Responsible for resource optimization, overall performance, and business profitability.
Definition and implementation of operational processes, working methodologies, and quality standards.
Management of the consultant portfolio and planning of recruitment needs.
Monitoring of key performance indicators (KPIs), billing analysis, and continuous improvement of margins.
Management of the relationship with strategic and major clients.
Talan
Project Director – DATA and Interoperability Service Center (CSDATA) for VNF
PUBLIC SECTOR
April 2023 - December 2025 (2 years and 8 months)
Lille, France
Implementation and management of IT governance (COPIL, operational committees, executive reporting).
Definition and deployment of the Quality Assurance Plan.
Guarantee of service continuity, adherence to SLAs, and contractual commitments.
Structuring of performance management and KPIs for the IT department.
Leading a continuous improvement and innovation initiative.
Talan
Project Director – Digital Transformation (CSTN) for VNF
PUBLIC SECTOR
February 2020 - December 2024 (4 years and 10 months)
Lille, France
Overall management of the digital transformation project within the CSTN.
Development and implementation of the Quality Assurance Plan.
Planning, progress monitoring, and steering committee animation.
Coordination of human and technical resources for the service center.
KPI reporting to VNF steering bodies and advisory role.
Leading a continuous innovation initiative.