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Arlindo Da CostaAD

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Freelancer profile translated to English.
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About Arlindo

Delivery Manager with over 20 years of experience, I support IT departments and business units in managing their IT service centers and driving their digital transformation programs.
I operate in both RUN and BUILD modes:
In RUN, I structure and manage demanding service centers: IT governance, SLA adherence, multidisciplinary team management (Data, Testing, Applications), executive reporting, and continuous improvement.
In BUILD, I manage end-to-end IT transformation programs: scoping, planning, multi-stakeholder coordination, budget management, and change management.
My key clients include: Auchan, Voies Navigables de France, Société Générale, Crédit du Nord — with scopes of up to 30 people.
What you gain by working with me:
• Rapid understanding of your environments and challenges
• A results-oriented culture and commitment to contractual obligations
• A trusted contact for your steering committees (COPIL, executive committees)
• Close management that structures and develops teams
📍 Based in Hauts-de-France | Available immediately | Daily rate: €750
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Lille (up to 50km)

Experience

  • Talan Lille
    Account Manager
    January 2023 - Today (3 years and 5 months)
    Lille, France
    • Business development and client portfolio management.
    • Management of mission directors.
    • Responsible for resource optimization, overall performance, and business profitability.
    • Definition and implementation of operational processes, working methodologies, and quality standards.
    • Management of the consultant portfolio and planning of recruitment needs.
    • Monitoring of key performance indicators (KPIs), billing analysis, and continuous improvement of margins.
    • Management of the relationship with strategic and major clients.
  • Talan
    Project Director – DATA and Interoperability Service Center (CSDATA) for VNF
    PUBLIC SECTOR
    April 2023 - December 2025 (2 years and 8 months)
    Lille, France
    • Implementation and management of IT governance (COPIL, operational committees, executive reporting).
    • Definition and deployment of the Quality Assurance Plan.
    • Guarantee of service continuity, adherence to SLAs, and contractual commitments.
    • Structuring of performance management and KPIs for the IT department.
    • Leading a continuous improvement and innovation initiative.
  • Talan
    Project Director – Digital Transformation (CSTN) for VNF
    PUBLIC SECTOR
    February 2020 - December 2024 (4 years and 10 months)
    Lille, France
    • Overall management of the digital transformation project within the CSTN.
    • Development and implementation of the Quality Assurance Plan.
    • Planning, progress monitoring, and steering committee animation.
    • Coordination of human and technical resources for the service center.
    • KPI reporting to VNF steering bodies and advisory role.
    • Leading a continuous innovation initiative.

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Education

  • ITIL V3 & V4
    ITIL V3 & V4
  • Agile
    Agile

Skill set

Categories