Freelancer profile translated to English.
Back to original languageAbout Arlette
I have over 5 years of cumulative experience in various startups and e-commerce companies where I have supported over 7000 people.
I am committed to all the missions entrusted to me and I do everything possible to carry them out successfully under the best possible conditions.
I am flexible and quick to learn to successfully complete the missions offered to me.
I am looking for a freelance position as a Customer Success Manager or in customer support.
French
Native or bilingual
English
Fluent
Can work on-site
Clamart (up to 50km)
Experience
- KhapeoCustomer SuccessEDUCATION AND E-LEARNINGJuly 2022 - December 2024 (2 years and 6 months)I was responsible for responding to customer and partner requests on a daily basis, writing processes, monitoring regulations, and testing and proposing new features on the company's interface.I also had responsibilities related to accounting: reviewing each partner's accounts twice a month for invoice payment.I occasionally had
- MoovoneCustomer Care SpecialistEDUCATION AND E-LEARNINGJuly 2021 - December 2021 (5 months)Paris, France- Handling customer requests (coaches, employees, managers, and HR) via email, chat, and other channels in close collaboration with CSPs, the Product, and Tech teams- Following up with dormant customers- Reporting and establishing KPIsImplementing and documenting processes
- LNF- Les Nouvelles FormationsCustomer Success ManagerEDUCATION AND E-LEARNINGJuly 2019 - May 2020 (11 months)Paris, France- Daily management and follow-up of client accounts- Monitoring and reporting of commercial indicators and taking appropriate corrective actions (follow-ups by phone/email, account closure)- Connecting clients with trainers- Improving existing processes and implementing new processes for customer relationship management and customer experience
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Education
- Business preparatory classesESTEM Casablanca2015- Préparation aux concours d'entrée aux écoles de commerce Françaises et Marocaines - Major de Promotion
- MSc in International Negotiation and Master in ManagementRennes School of Business2021- Développement des techniques et aptitudes approfondies de négociation dans un contexte international - Echange universitaire en Finlande (Rovaniemi)
Skill set (44)
Categories
- Other