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Aristide Perez Saka FouedjeuAP

Aristide Perez Saka Fouedjeu

Support Technician (VIP)

€450/day
Paris, FR
8-15 years
Problem Solving
Communication
Stress Management
Team Spirit
Flexibility

Average response time: 1 hour

Freelancer profile translated to English.
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About Aristide Perez

Systems and network technician with over 10 years of experience, I am passionate about solving technical problems and supporting users on a daily basis.
I intervene reactively on Windows environments, LAN/WAN networks, Active Directory, Office 365, and supervision tools. My approach is service quality oriented, with a sense of human contact, pedagogy, and great autonomy.
Digital and IT Services

  • French

    Native or bilingual

  • English

    Fluent

  • German

    Basic

Can work on-site
Paris (up to 50km)

Experience

  • Experis
    Support Technician (VIP)
    February 2023 - February 2026 (3 years)
    Hermes, France
    • • Maintenance and technical support (level 1 and 2) for an IT park of over 1000 workstations.
    • • Diagnosis and resolution of hardware and software failures (computers, printers, tablets, iPhones).
    • • Installation, configuration, and updating of operating systems (Windows, Linux) and software.
    • • Management of user rights and Active Directory accounts.
    • • User support (in-person and remote) for technical problems.
    • • Creation and processing of tickets (ServiceNow)
    • • Implementation of security procedures (antivirus, firewall, data backup).
    • • User assistance to resolve problems related to network connectivity, software, and data access.
    • • User training on the use of new IT tools.
    • • Management of backups and data restores.
    • • Writing technical documentation, procedures, and incident reports.
    • • Creation of email accounts
    • • Creation of user accounts via script
    • • Account migration to O365
    • • Microsoft Admin Center Management
    • • Configuration and deployment of Microsoft Teams Rooms (MTR) on Windows systems
    • • Creation and management of room accounts (Exchange Online resources) and assignment of Teams Rooms licenses
    • • Troubleshooting hardware issues (cameras, microphones, screens) and analyzing system logs
    • • Wi-Fi and Access Point configuration
    • • Deployment and configuration of systems (SCCM)
    Communication Stress Management Problem Solving Flexibility Team Spirit
  • Swecom Plc
    Level 2 Support Technician (VIP)
    March 2016 - December 2022 (6 years and 9 months)
    • • Respond to user requests, help them resolve technical problems (hardware or software) and assist them in using IT tools (phone, email, or via a ticketing system).
    • • Identify and diagnose technical failures or malfunctions encountered by users (connection problems, software bugs, unrecognized peripherals, etc.).
    • • Record, prioritize, and track incidents until their resolution.
    • • Ensure regular maintenance to prevent failures or malfunctions.
    • • Train users on best practices for using IT systems, security rules (like password management), and inform them about technological innovations.
    • • Create and manage user accounts, access rights to systems and IT resources (networks, applications, etc.).
    • • Write technical documents, procedures, and guides to facilitate problem-solving or user training.
    • • If the problem exceeds the skills or capabilities of level 1 support, it is escalated to a higher level (level 2 or 3, or to a specialized team).
    • • Ensure regular follow-up of recurring incidents and problems, and produce reports on service quality and Helpdesk support performance.
    • • Propose improvements to systems or processes to optimize support and better meet user needs.
    Flexibility Problem Solving

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Education

  • Google Cybersecurity Certificate
    2024
    Google Cybersecurity Certificate
  • Professional Bachelor's Degree in Computer Science (IUC)
    2016
    Licence Professionnelle en Informatique (IUC)
Check out Aristide Perez's education

Categories

  • Other