Arielle Benadi, AI Trainer & Fractional CSM

Languages

English
Native or bilingual
French
Native or bilingual
Hebrew
Conversational

Workplace preferences

Can work on-site

Tel Aviv (up to 50km)

Freelance
AI Trainer & Fractional CSM
January 2023 - Today (3 years and 7 months)
• - Train non-technical users (managers, ops teams, admins) on AI tools: ChatGPT, Claude, Copilot, automation platforms
• - Design and deploy AI-assisted workflows for small companies — from prompt libraries to process automation
• - Advise early-stage SaaS teams on customer success foundations and onboarding implementation
Gaviti • · B2B SaaS FinTech
Founding Customer Success Manager
January 2019 - January 2023 (4 years)
• - Built CS function from scratch; onboarded and managed 80+ enterprise accounts across full lifecycle
• - Reduced implementation time by 55% through structured onboarding playbooks and training programs
• - Delivered <5% churn and 115% YoY portfolio growth through proactive customer education
• - Translated complex product capabilities into clear user value — QBRs, executive reviews, adoption strategies
CAPCO (SocGen) , CLSA , BNP Paribas, Axiom
Customer Enablement & Implementation Consultant
January 2006 - January 2018 (12 years)
• - Led large-scale platform rollouts across global financial hubs (London, Hong Kong, Singapore, NYC)
• - Managed stakeholder communication and user onboarding for complex technical deployments
• - IT User Trainer: MS Office, proprietary financial platforms, client-facing tools

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Full Stack Web Development
Developers Institute, Bootcamp
2025
Full Stack Web Development
PM Agile, Certified (APMG
PM Agile, Certified (APMG

Check out Arielle's education