Freelancer profile translated to English.

Description

Virtual Assistant & Customer Care – Reliable, Structured, Results-Oriented

Do you lack the time to manage your emails, customer complaints, or administrative back-office?

Do your customers expect fast, professional, and human responses?

I help you structure and streamline your customer service to protect your brand image and improve your customer satisfaction at a **very reasonable rate**.

With over 6 years of experience with European companies (travel, hospitality, services), I handle:

• Multichannel customer service (email, chat, phone)

• Complaint and dispute management

• Refund and sensitive case tracking

• Lost & Found management

• Airbnb / Booking / reservation support

• CRM updates & reporting

• Inter-team coordination

My added value:

✔ Excellent written and oral communication

✔ Professional handling of complex situations

✔ Accustomed to the demanding standards of the European market

✔ Complete autonomy in remote work

✔ Professional computer + stable connection + backup

I integrate quickly with your tools and your team to become a real operational support.

Let's discuss your needs and build reliable and sustainable support for your business.

Languages

French
Native or bilingual
English
Native or bilingual
Malagasy
Native or bilingual
German
Basic

Workplace preferences

Remote only

Primarily works remotely

XC Factory
Quality Manager
TELECOMMUNICATIONS
October 2025 - Today (8 months)
Tananarive, Madagascar
Quality supervision of support teams (email, chat, calls) Performance analysis & process improvement Customer communication & sensitive situation management coaching Reporting & KPI tracking
Active Listening Evaluations KPIs Coaching Microsoft Powerpoint
HDB Solutions
Guest Relations Officer
January 2025 - June 2025 (5 months)
Complete management of customer interactions on Airbnb, Booking, VRBO Coordination of check-ins / check-outs Management of emergencies & complaints Administrative follow-up & inter-team communication Processing of special requests & VIPs
Animo Studios
Customer Experience Officer
November 2023 - May 2025 (1 year and 6 months)
Europe
Daily management of customer requests Lost & Found processing Resolution of account and billing related issues CRM updates & case tracking 100% remote work with European team