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Malt Tech Trends 2026
Arief FatkhuroziAF

Arief Fatkhurozi

Community Manager

€131/day
Malang, ID
8-15 years
customer service
Social media
Customer Loyalty/ Retention
Content marketing
E-commerce

Average response time: 1 hour

About Arief

Building a community is more than just managing a group—it’s about creating a space where people actually want to stay. With 7 years of experience in support and engagement, I focus on turning followers into a loyal, active family for your brand.

I have a proven track record of fostering real connections, whether it’s through managing digital communities or handling social media engagement. My work goes beyond just replying to messages; I create and curate content that sparks conversation and ensures every member feels valued.

I am fluent in both English and Japanese, which helps me support and grow diverse, global audiences. By utilizing tools like Notion and Shopify and monitoring platforms like Facebook and Instagram, I keep everything organized and the community environment positive.

If you are looking for a reliable and proactive partner who treats your community like a real home, I am ready to jump in and help you thrive.

  • English

    Native or bilingual

  • Indonesian

    Native or bilingual

  • Japanese

    Conversational

Remote only
Primarily works remotely

Experience

  • Givvy
    Community Manager
    DIGITAL AND IT
    August 2024 - November 2025 (1 year and 3 months)
    Malang, Indonesia
    • Foster engagement within the community and maintain a positive relationship with the community.
    • Create and curate relevant content for the community while monitoring the community environment.
    • Nurturing members relationship with the brand and became the main contact for the company.
    Brand content Social media Canva Community Engagement Influencer Marketing
  • Juventus Football Academy Perth
    Administrative and Marketing Support
    SPORTS
    January 2024 - January 2025 (1 year)
    Perth, Australia
    Managed all parent, student, and coach communications, from onboarding for training sessions to resolving program related issues and inquiries. Coordinated administrative logistics for training programs, including creating registration pages and preparing coach rosters. Supported marketing efforts by generating leads, monitoring ad performance, and creating content for Facebook and Instagram. Handled community engagement by managing the Meta (Facebook/Instagram) Inbox, comments, and responding to all email communications.
  • Wellness Clinic (weight loss)
    Customer Support Specialist
    HEALTH AND WELLNESS
    January 2023 - January 2024 (1 year)
    Hawaiian Paradise Park, United States
    Respond to customer queries via GoHighLevel CRM in a timely and accurate manner Schedule appointments and maintain weekly reports on customer inquiries.
Check out Arief's experience

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Education

  • Master Degree of Instructional Technology
    State University of Malang
    2016
    Bachelor of Instructional Technology
  • Bachelor of Japanese Lite
    Brawijaya University
    2011
    Bachelor of Japanese Lite

Skill set

Canva
capcut

Categories