Freelancer profile translated to English.

Description

Freelance Assistant - Administrative & Coordination

I am Arianne M, an independent assistant specializing in remote administrative management and project coordination.

I help entrepreneurs, healthcare professionals, and overwhelmed structures to organize themselves better and save precious time.

My services include:

Email, calendar, follow-up, and call management
Appointment scheduling and schedule tracking
Document drafting, proofreading, and formatting
Project coordination, client/partner relations
Medical tele-secretariat (appointment booking, teleconsultations, patient files)
Social media moderation (comments, messages, community)

With over 7 years of experience in demanding environments (particularly in construction insurance and the medical sector), I am recognized for my reliability, rigor, and discretion.

In practice:

Available up to 3 days/week, including evenings and weekends

100% remote missions - based in the Île-de-France region

Adaptable to your tools and working methods

Needreliable, organized, and autonomous supportto focus on what matters most?

I am here to help you lighten your administrative load and structure your business effectively.

Languages

French
Native or bilingual
English
Basic
Lingala
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Gan Assurance (CDI)
Complex Claims Handler - CRAC
November 2024 - Today (1 year and 7 months)
92000 Nanterre, France
In-depth legal analysis of construction insurance litigation files (professional liability, ten-year liability for damages). Reasoned position on the responsibilities of stakeholders and negotiation with opposing parties to defend the interests of policyholders. Coordination of various parties (experts, lawyers, project managers, companies, etc.) throughout amicable and judicial proceedings. Active monitoring of judicial proceedings and representation of the company in negotiation or expert meetings. Organization and facilitation of expert or amicable settlement meetings for complex, high-stakes cases. Autonomous management of a portfolio of technical claims, including financial assessment, implementation of guarantees, and handling of recourse. Contribution to claims reporting: preparation and presentation of files to clients, risk analysis, and support for actions to be taken.
Allianz
Complex Claims Handler
July 2023 - August 2024 (1 year and 1 month)
In-depth analysis of expert reports to assess the liability of various stakeholders and determine applicable guarantees. Management of claims related to ten-year liability and damage insurance, in compliance with CRAC and inter-company agreements. Full processing of claims related to construction site policies (TRC, RC site, etc.), from opening to settlement. Processing and legal analysis of counter-claims: assessment of liabilities, reasoned responses to third-party insurers, and implementation of recovery procedures. Coordination with experts, lawyers, insurers, project owners, and companies to secure compensation decisions and optimize recourse.
1001 Vies Habitat (CDD)
Insurance Manager
December 2022 - July 2023 (7 months)
Colombe, MO, Mauritius
Primary point of contact for insurance companies, brokers, and experts in managing construction contracts and claims. Full management of subscriptions for Ten-Year Liability (DO), Non-Developer Constructor (CNR), and All Risks Construction (TRC) policies. Rigorous follow-up of recourse, reminders, and technical exchanges with companies, internal departments, and group experts. Handling of complaints, claims files, and recourse in accordance with contractual, legal provisions, and current agreements (IRSI CIDE COP). Participation in on-site expert meetings, analyzing issues and representing the project owner's interests. Management of a large portfolio of contracts and claims files, with regular reporting and process optimization.