Freelancer profile translated to English.

Description

With over 15 years of experience in business tools, CRMs, and user support, I help companies leverage their Microsoft Dynamics CRM to its full potential.

My expertise lies at the intersection of business and technical teams: understanding needs, functional support, user training, process improvement, and data reliability.

Throughout my career, I participated in the deployment and evolution of Microsoft Dynamics within a network of 35 residences, supporting over 70 users. I also led projects to improve business tools, set up reporting, and contributed to the adoption of solutions by teams.

I primarily undertake short, operational assignments:

• Microsoft Dynamics CRM User Training

• CRM Functional Support

• Database Analysis and Cleaning

• Excel and Power BI Reporting

• Business Process Optimization

• Documentation and Procedures

My approach is pragmatic, results-oriented, and focused on the real needs of users.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 20km)

NOHÉE RÉSIDENCES SERVICES SENIORS
Microsoft Dynamics CRM Consultant
February 2025 - November 2025 (9 months)
Level 1 functional support. Needs assessment
• User support
• Team training
• Interface with IT
• Tool evolution monitoring
Functional Support User Training Data Analysis CRM Project Management Microsoft Dynamics CRM
NOHÉE RÉSIDENCES SERVICES SENIORS
Business Tools and Methods Manager
May 2022 - December 2024 (2 years and 7 months)
Management of business tools (Dynamics CRM, PMS, GTA)
• Development and deployment with IT
• User training and support (70 users)
• Change management
• Level 1 support
• Implementation of reporting and dashboards
CRM Project Management User Training Microsoft Dynamics CRM Data Analysis User Support
NOHÉE RÉSIDENCES SERVICES SENIORS
Project Manager - Microsoft Dynamics CRM
December 2015 - October 2019 (3 years and 10 months)
Needs definition and writing of specifications
• Deployment with IT
• Training of 55 users
• Change management
• Level 1 support
• Implementation of evolutions and reporting (Excel, Power BI)
• Emailing (Click Dimension)
Microsoft Dynamics CRM User Support Training Project Management Data Analysis