Freelancer profile translated to English.

Description

Hello, I'm Ariane,

Holder of a Master 2 in International Business and a Customer and Commercial Advisor with over 10 years of experience.

I have solid experience in call management, multichannel customer support (phone, email, chat), customer loyalty, and complex case management.

What I can do for you:

- Comprehensive customer support (email, chat, phone)

- Case management and follow-up

- Customer Care & Customer Success (user support, onboarding, qualitative follow-up)

- Virtual assistance: agenda management, emails, follow-ups, commercial operations

- Writing and updating FAQs, scripts, internal procedures

- Outbound calls (qualifications, surveys, non-aggressive upselling)

- Performing simple reporting and analysis

Languages

- French: Native

- English: C1 (Professional)

Availability & Organization

I work remotely, as a freelancer, and am particularly available in the evenings and at night, which allows me to support teams and clients across different time zones.

Why work with me?

Excellent communication and customer satisfaction oriented, I work with rigor and adapt to CRM / helpdesk tools.

Feel free to contact me to discuss your needs!

I respond quickly and with pleasure

Languages

French
Native or bilingual
English
Fluent
German
Conversational

Workplace preferences

Remote only

Primarily works remotely

CARROSS-
Sales Advisor
AUTOMOBILE
November 2014 - Today (11 years and 7 months)
Lyon, France
Active prospecting (winner of 100% of prospecting challenges). Commercial development of the South-East region of France with a turnover growth between 10 and 13% per year until 2024. Negotiation and commercial proposals with an average sales cycle of 3-6 months. Handling complaints and debt collection with 137% of daily call objectives met (the daily objective being 80 calls).
IJICOF
Sales Assistant
July 2014 - October 2014 (3 months)
Qualification of prospect lists. Prospecting and appointment setting for the sale of financial services, achieving 100% of daily quotas.