Freelancer profile translated to English.

Description

I help companies and professionals create healthier, more productive, and human work environments through emotional well-being strategies, emotional intelligence training, and experiential dynamics such as Laughter Yoga.

I am a Human Resources professional with over 8 years of experience in the design and implementation of well-being programs, training, and organizational development. I have specialized in Positive Psychology and am a certified Laughter Yoga facilitator, tools that enhance commitment, team cohesion, and effective stress management.

I work with companies and entrepreneurs from Colombia, Mexico, and Venezuela, which allows me to have a broad and multicultural perspective to adapt each solution to the client's specific context.

My most common deliverables include:

Workshops and active breaks for teams (in-person or virtual)

Customized workplace well-being programs

Organizational and cultural climate diagnostics.

Emotional intelligence training applied to sales and leadership

Internal communication content and campaigns with a focus on well-being

I am characterized by professionalism, a focus on results, and impartiality in addressing human challenges within organizations. If you are looking for someone who combines strategy, empathy, and action, I am ready to work with you.

Languages

Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Universidad ISEP
Pedagogical Advisor
April 2021 - August 2022 (1 year and 4 months)
Mexico
I worked as a commercial advisor in the educational area. My role consisted of managing the database assigned by the company by telephone, achieving effective contact with those who register to receive information about the master's degrees and specialties offered by the university, and helping students in the registration process. I also use channels such as email or WhatsApp to close the sales required by the institution.
Sales Negotiation Customer Loyalty Customer Service Persuasion
BiiA LAB - Business & Innovation Instute of America
Customer Service Representative
September 2017 - February 2020 (2 years and 5 months)
BiiA LAB is an educational foundation where I worked as a community manager and salesperson. My main functions were to serve customers through social networks and in person, as well as to make sales using digital channels. I also provided support in national events as part of the organization, managing sales teams in Colombia and Venezuela, making sales reports and commission payments, among other administrative tasks.
Servicios Médicos Íntegra SXXI
Payroll Analyst
August 2015 - May 2017 (1 year and 9 months)
Caracas, Capital District, Venezuela
During my time working at this company, my responsibilities were to calculate payments for advance social benefits, manage the TIUNA system (employee entry and exit), prepare Forms 14-100, pay Nursery Benefits, prepare work certificates, manage Food Benefits, Administrative payrolls, and settlement of social benefits, in addition to calculating vacations and profits.