Freelancer profile translated to English.
Back to original languageAbout Fouad
In the consulting world for over 6 years, having collaborated mainly with large accounts and held various positions as Business Analyst, Product Owner, and Project Manager, this has allowed me to build a rich and versatile profile.
Since 2014, I have taken a particular interest in Salesforce technologies on which I am developing expertise, especially on the Service Cloud, Sales Cloud, and Community Cloud modules. Moreover, I have successfully obtained 2 certifications on the lightning version, namely the Administrator (ADM-201) and Sales Cloud Consultant (CRT-251) certifications.
Certified Product Owner by SCRUM.org since 2017, I fully adhere to the tools and practices proposed by the Agile manifesto. I also participated in the transition project to the agile methodology and the implementation of the JIRA tool at Enedis, which were successful. Also, my interpersonal skills and strong team spirit bring me a lot in agile projects.
In addition to my functional skills, such as framing business needs, functional specifications, and acceptance testing. I have a significant technical background in development in general (HTML, Javascript, Java, SQL), but also on Salesforce (VisualForce and Apex), which allows me to challenge developers, assess the complexity of developments, and be a source of proposals for solutions.
Arabic
Native or bilingual
English
Fluent
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Christian LouboutinProduct OwnerLUXURY GOODSJanuary 2022 - Today (4 years and 5 months)Paris, FranceContext:CHRISTIAN LOUBOUTINWithin the "Client and Omni-Channel" Business department, I held the position of Product Owner to support the business on various IT projects in the client domain, and ensure their consideration in the roadmap and their implementation by the IT department teams.Activities:- Product roadmap and backlog management- Gathering business needs- Facilitating technical workshops- Writing Features and User Stories- Organizing business acceptance testing sessions- Facilitating agile ceremonies (daily, sprint planning, retrospective)
- ENEDIS (Ex ERDF)Product ManagerENERGY AND UTILITIESJanuary 2021 - December 2021 (1 year)Paris, FranceContext:In 2019, Enedis decided to renovate and modernize its tools for the "Conduite et Exploitation" (Operations and Management) domain, which ensure the safety of interventions and electrical infrastructure daily. SEQUOIA is the main tool, allowing the operations manager to control the preparation and coordination of access to the electrical grid for maintenance or construction work.The SysPO project is part of this strategy, with the objective of eventually replacing the SEQUOIA tool, and subsequently proposing improvements and evolutions to best meet business needs.Activities:- Framing needs with the business- Formalizing needs and writing Features (functionalities)- Preparing and facilitating design workshops with users- Facilitating Story Mapping for feature estimation by the Dev team- Acceptance testing and validation of developed Features- Preparing and facilitating business acceptance testing sessions- Backup PO activities during absences- Support for end-user training- Functional documentation
- VeoliaProject Manager / Salesforce Business AnalystENERGY AND UTILITIESApril 2018 - December 2020 (2 years and 9 months)Nanterre, FranceProjects:- Deployment of the new Salesforce CRM for several VEDIF departments (+ 300 users)- Implementation of the CTI (telephony) Odigo for Salesforce connector for VEDIF's customer relations center- Launch of the new customer portal on Salesforce for VEDIF's 200,000 subscribersActivities:- Coordination of different teams (Business, Salesforce Integrator, Odigo Integrator, other IT teams)- Facilitating business workshops and framing needs- Formalizing and writing needs- Presenting needs to the Salesforce integrator- Challenging integrators on proposed solutions- Developing the business acceptance testing strategy- Functional testing and acceptance- Preparing user training and change management
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Education
- Master 2 MIAGE - Information Systems and New TechnologiesParis Dauphine2014
- Engineering degree in Computer Science - Information SystemsEcole supérieure d'informatique2013
Certifications
- Product Owner SCRUMSCRUM.org2017
- Salesforce Sales CloudSalesforce2018