Freelancer profile translated to English.

Description

Customer service and data management specialist with over 5 years of experience serving demanding international markets. Expert in Back-Office operations, fast data entry (59 wpm) and written customer support (email/chat), I offer rigor and operational efficiency in exclusive teleworking. Autonomous and responsive, I quickly adapt to your internal tools to ensure the compliance of your databases and the satisfaction of your clients.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Intelcia
Customer Advisor & Back Office Manager
E-COMMERCE
November 2020 - Today (5 years and 7 months)
Tananarive, Madagascar
Processing complex requests via written channels (Emails, Chat).
• •
• •
• • Rigorous data entry and updating of customer databases. Management of operational Back-Office and resolution of Level 1 and 2 disputes.
Société d'Externalisation / BPO
Data Entry Operator
E-COMMERCE
April 2015 - June 2017 (2 years and 2 months)
Tananarive, Madagascar
Integration and indexing of large volumes of data on a dedicated CRM.
• •
• • Quality control of flows and rigorous correction of anomalies.