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Antonio SarmanAS

Average response time: 1 hour

About Antonio

Fast-growing companies often hit a point where revenue grows faster than structure. Meetings don’t produce clear outcomes, ownership is blurred, processes live in people’s heads, and founders become the bottleneck.

I step in during that phase.

As an Interim Operations Lead, I install operational clarity, execution discipline, and accountability systems so teams deliver consistently without constant supervision.

My focus is practical and hands-on:
• Structuring day-to-day operations and team cadence
• Turning meetings into clear action plans with owners and deadlines
• Building simple, repeatable workflows and SOPs
• Clarifying roles, responsibilities, and reporting lines
• Installing KPI visibility and execution tracking
• Supporting founders while reducing operational dependency

I have led service operations and implemented CRM systems (including Salesforce) from discovery to rollout, aligning sales, service, and administrative teams under one clear operating structure.

I work well in fast-moving environments where priorities shift and pressure is high. My role is to bring order, focus, and measurable execution — not theory.

If your business feels busy but inconsistent, I help turn that into structured, repeatable performance.
  • Croatian

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Conversational

  • German

    Conversational

Can work on-site
Madrid (up to 50km)

Experience

  • OHK Energy
    Head of Service Operations & Business Systems
    December 2023 - May 2025 (1 year and 5 months)
    Ireland
    Led operational restructuring and systems implementation across multi-site service operations.

    Designed and implemented standardized workflows and reporting systems

    Led full Salesforce CRM implementation from discovery to rollout

    Built KPI dashboards to improve performance visibility and accountability

    Coordinated cross-functional teams (sales, service, admin)

    Established structured SOP frameworks across departments

    Improved reporting consistency and operational clarity across the company
    KPI Reporting Process Optimization SOP & Workflow Structuring Operations Management CRM Implementation (Salesforce)
  • JFW Renewables
    Operations Manager
    May 2021 - December 2023 (2 years and 7 months)
    Ireland
    Managed day-to-day operational execution during rapid business growth.

    Structured internal processes to support scalable service delivery

    Implemented workflow alignment between sales, field operations, and admin

    Introduced performance tracking and reporting mechanisms

    Coordinated scheduling, resource allocation, and operational planning

    Supported leadership with operational oversight and execution structure

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Education

  • Bachelor’s Degree
    VERN' University of Applied Sciences
    2012

Skill set

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