Freelancer profile translated to English.

Description

Trilingual (FR/EN/RO) customer relations specialist with over 6 years of experience in customer support, administrative assistance, and operations. I assist companies and clients with professionalism, responsiveness, and a service-oriented mindset. Expertise in managing customer requests, problem-solving, administrative processing, emails, calls, and back-office support. My goal: to provide a seamless and high-quality customer experience while contributing to the operational efficiency of your business.

Languages

French
Native or bilingual
English
Fluent
Romanian
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Fixter
Senior Customer Operations & Payments Associate
October 2025 - January 2026 (3 months)
Cluj-Napoca, CJ, Romania
- Multichannel customer relations management (phone, email, chat) in B2B/B2C.
- Assisting clients from booking to vehicle return and request closure.
- Coordination with internal teams and partners for requests, payments, and invoicing.
- Resolving customer incidents in collaboration with garages and drivers.
- Collecting customer feedback to contribute to continuous service improvement.
Customer Relations Active Listening Complaint Management Invoicing Customer Follow-up
Horyzon HUB - Lavoix
IP Assistant
April 2025 - July 2025 (3 months)
Cluj-Napoca, CJ, Romania
- Administrative support to engineers and lawyers in intellectual property and trademark filing procedures.
- Preparation, filing, and monitoring of intellectual property and trademark applications with European authorities.
- Coordination of exchanges with clients and external stakeholders (authorities, law firms).
- Document tracking, archiving, and billing management related to intellectual property procedures.
- Proficiency in internal tools ensuring the security and compliance of sensitive information.
EXL
Senior Corporate Travel Agent B2B
TRAVEL AND TOURISM
October 2023 - April 2025 (1 year and 6 months)
Cluj-Napoca, CJ, Romania
- Management of B2B customer interactions (inbound and outbound) and user assistance with booking processes and electronic invoicing, via multichannel support (phone, email).
- Assistance in accordance with travel policies and client-provided procedures.
- Processing and tracking requests using business tools (SAP, Amadeus, and other internal solutions).