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Description

Zendesk Developer -> Automations, Integrations, and AI Agents to optimize your Zendesk usage.

Looking to **automate ticket processing**?

Want toconnect your internal toolswith Zendesk?

Would you like toautomatically categorizeyour tickets for better tracking?

👉 I implementAI-based automationsand **custom connections**!

🤖AI Agents

✔ No more dealing with uninteresting tickets -> UseAI Agents to respond immediatelyto your customers

✔Automatically categorizerequests andget KPIseasily

✖︎ Basic Zendesk AI agents are not enough for you -> I implement acustom AI workflowthat integrates your business logic directly

🔩Zendesk Support Optimization

✔ Improve your agents' performance withoptimized configuration

✔ Unleash the power of Zendesk withcustom interconnections-> Integrate external information into Zendesk (order details, customer history, delivery tracking...)

📌How I proceed

-> ZendeskAudit**, to understand your needs and identify **optimization and automation levers

->Clear communicationand full visibility on project progress

->Real resultson your Zendesk performance

->Adviceon Zendesk usage and configuration

➡️ So, **ready to optimize and automate your Zendesk**?

↳ Contact me for an initial discussion

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Nantes (up to 50km), Paris (up to 50km), Bordeaux (up to 50km), Lyon (up to 50km), Marseille (up to 50km)

Beri
Zendesk Developer | React.js Node.js JavaScript TypeScript Zendesk
DIGITAL AND IT
June 2025 - Today (1 year)
->Objective
Creation of applications for the Zendesk Marketplace from scratch.

->Achievements
Development and publication of 3 applications on the Zendesk Marketplace
Setup of an optimized development environment
Management of applications in production

->Technical Environment
React.js · JavaScript · TypeScript · Node.js · Zendesk
Zendesk React.js JavaScript Typescript Node.js
SEIF
Zendesk Developer | React.js Node.js JavaScript TypeScript Zendesk
CONSULTING AND AUDITS
February 2025 - June 2025 (4 months)
Nantes, France
->Objective
Development of applications, themes, and automations for Zendesk.

->Achievements
Creation of 2 complete applications
Development and production deployment of 3 automations
Customization of 4 themes

->Technical Environment
React.js · Node.js · JavaScript · TypeScript · Zendesk
Zendesk React.js JavaScript Typescript Node.js
Loop Crew
Fullstack Web Developer | React.js Node.js JavaScript TypeScript
SOFTWARE PUBLISHING
January 2024 - October 2024 (9 months)
->Objective
Design, develop, and deploy web applications.

->Achievements
2 web applications created
Satisfied end-users
Certified integration of an external API

->Technical Environment
React.js · Node.js · JavaScript · TypeScript · API
React.js JavaScript Typescript Automation Node.js