Freelancer profile translated to English.

Description

I am a consultant specializing in the organization and management of large business transformation programs. My various assignments have allowed me to acquire solid skills in defining transformation strategies (organizational diagnostics, roadmap development, opportunity and feasibility studies) and coordinating/managing programs, as well as in setting up associated governance. Through my experiences with insurance clients, I have developed sector-specific skills in claims management, product distribution, and improving customer satisfaction. I was also responsible for producing content on major trends in the insurance market, particularly in terms of customer and employee experience.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Monceau Assurances
Internal Audit
BANKING AND INSURANCE
September 2025 - May 2026 (8 months)
Paris, France
• Identification of risks (financial, regulatory, reputational, operational) and associated controls to be performed
• Performance of controls through interviews, collection and study of documentation, then study of claims files
• Formalization and synthesis of findings and identified risks in the form of an audit report
Internal Audit Claims Management P&C Insurance
BNP Paribas Personal Finance
Voice of Customer Listening Project
BANKING AND INSURANCE
February 2024 - September 2024 (7 months)
Levallois-Perret, France
• Analysis and synthesis of the existing situation regarding customer listening systems: collection and in-depth study of documents to understand existing VoC sources, processes, stakeholders, and tools; individual and group interviews at central and country levels; construction of a maturity matrix for the different existing systems; presentation of the synthesis to key stakeholders to educate them and provide a comprehensive overview of VoC within BNP PF

• Definition of the target in co-construction with head office and country entities (facilitation of iterative workshops)
Co-construction Customer Experience Organizational Diagnosis Feasibility Study
MIPIH-SIB
Merger Project between GIP
PUBLIC SECTOR
July 2023 - December 2023 (5 months)
Paris, France
The two GIPs, MIPIH and SIB, wish to carry out a strategic merger that will allow them to:
• strengthen their position in the national market against competition
• optimize the support for their members and clients
• consolidate their positioning and increase their visibility in the public health ecosystem
• find performance gains, particularly in terms of commercial development, operational efficiency, and skills

• Scoping of the approach and development of the work methodology with the 2 CEOs
• Conducting ideation workshops with the Management Committee members on the various aspects impacted by the merger: legal, organization, business/finance, human resources, IT tools, communication
• Definition of merger scenarios
• Development of the merger presentation file and sharing of results with the Management Committee
• Construction of the roadmap to be implemented for the merger
Project Scoping Strategic Roadmap Feasibility Study Mergers and Acquisitions