Freelancer profile translated to English.

Description

I mainly support hotels, campsites, and service companies in automating their calls and customer relations through simple and reliable AI agents.

I implement voice and conversational agents capable of responding to customers, taking reservations, qualifying requests, or managing follow-ups, 24/7.

The objective is to reduce missed calls, alleviate the workload of teams, and improve the daily customer experience.

My approach is pragmatic and adaptable, which also allows me to intervene in other activities facing the same challenges.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Nantes (up to 50km)

Moulin Roty
Order Picker
September 2008 - August 2011 (2 years and 11 months)
Nort-sur-Erdre, France
Order preparation in France and for export
Preparation for trade shows and annual stock clearance
Shipping and Receiving
Mill Roots
Majority Shareholder
January 2012 - August 2018 (6 years and 7 months)
Management of manufacturing in Sri Lankan factories for textile and natural rubber toys for French brands. (Nature et Découvertes, Petit Chose, Moulin Roty)
Creation of the "Petit chose" toy brand (sales in 150 stores in France / 20 countries for export)
Prospecting (Vulli: Sophia la giraffe, Coq en pâte, Le coin des enfants...), import, export
9 participations to Maison et Objet Paris and 5 to the Nuremberg Toy Fair

First mission, testing and installation of Safe Water Cube in Sri Lanka in 2015, then Haiti in 2016, and Cambodia in 2017
CESU
Personal Assistant to a Meilleur Ouvrier de France 1998
September 2018 - September 2021 (3 years)
Creation of parks and gardens
Purchasing, customer relations, project management, planning, execution, deliveries