Freelancer profile translated to English.
Back to original languageAbout Antoine
After an initial career in sales, I chose to retrain in IT and trained at ENI École Informatique. Today, I have left a permanent position as an Application Technician to devote myself to freelance IT Consulting. My expertise revolves around L1/L2 support, software assistance, and application monitoring. Pragmatic and solutions-oriented, I assist users and companies in resolving their IT issues. My goal: to ensure performance, fluidity, and reliability in the use of their digital tools.
French
Native or bilingual
English
Conversational
Can work on-site
La Roche-sur-Yon (up to 50km), Nantes (up to 15km), Paris (up to 15km)
Experience
- CWFSupport Technician, Application and FunctionalRETAIL (SMALL BUSINESS)May 2022 - Today (4 years and 2 months)Les Herbiers, France- Activities✓ Handling business requests (via RTI, TEAMS, or emails)✓ Incident management until resolution✓ Participation in the implementation of a new ERP (Infor M3) in conjunction with the logistics provider's new WMS (IDLogistics - REFLEX)✓ Infrastructure and flow monitoring via Centreon✓ Support on Infor M3 ERP and AS400/MOVEX✓ Processing commercial incidents related to key processes: Creation of collections, Purchases, Orders, supplies, receipts, preparations, shipments, invoicing, returns (Supply chain + Customs)✓ Log analysis via Elastic, XML files (JMS), Enterprise Collaborator Administration (M3)✓ Analysis, database modification via DBeaver (SQL queries)✓ Analysis and recovery of erroneous flows via JMSToolBox✓ Exploitation of Power BI reports to track integration flows✓ Escalation of incidents to the publisher 3KLES✓ Maintenance and correction of IT park data✓ Rights administration and maintenance of internal applications.✓ Implementation of fixes and updates to IT documentation- Technical Environment✓ Infor M3, AS400/MOVEX, RTI, Centreon, DBeaver, Elastic, e-scm, PLM, Azure DevOps IMC, PowerBI, JMSToolBox, Notepad, Postman, FileZilla, Suite 365✓ SQL✓ Windows 10 / 11
- RENAULT & OPELAutomotive Sales AdvisorDecember 2016 - January 2021 (4 years)Saumur, FranceWelcome customers (in person and by phone). Analyze needs and propose personalized solutions. Appraisals, trade-ins, and sales of used vehicles. Ensure appointments and site visits in the territory. Sale of service and financing products. Participate in marketing operations, trade shows, and events.
- SIGMA InformatiqueSystems and Network TechnicianNovember 2021 - December 2021 (2 months)Nantes, FranceEnsure accurate and complete diagnosis of incidents and provide an appropriate response within SLA commitments. Provide tailored responses to IT Directors, CIOs, and VIP clients. Identify complex requests or incidents requiring joint work with an infrastructure administrator, expert, or architect. Carry out service requests in compliance with defined standards and procedures.
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Education
- BAC+2 Higher Technician in Systems and NetworksENI Ecole informatique2021BAC+2 Technicien Supérieur Systèmes et Réseaux
- Scientific Baccalaureate LevelLycée Duplessis Mornay2012Niveau Bac Scientifique