Freelancer profile translated to English.

Description

VIP Client Service Specialistand key account management, I have been supporting Mid & Large Corporate clients, including CAC 40 groups, for over 10 years in demanding environments with high operational and relational stakes.

My positioning: to be a single, reliable, and structured point of contact, capable of managing daily client relations, anticipating issues, coordinating internal stakeholders, and ensuring a high level of service, both in France and internationally.

What I do concretely:

VIP Client Service / Key Account Portfolio Management

Personalized support for strategic clients, priority management, request tracking, and proactive communication.

Single point of contact for clients

Centralization of requests, clarification of needs, coordination with internal teams.

Operational Follow-up and Service Quality

Implementation of corrective actions and continuous improvement of the client experience.

Client Relationship Management

Preparation and facilitation of committees / Service Reviews, clear presentation of performance indicators and concrete recommendations.

Client Project Coordination

Support during organizational changes, new services, or national and international projects.

Complex and Regulated Environments

High exposure to operational, contractual, and financial constraints, with particular attention to securing client journeys.

My approach:

I primarily focus on premium client service missions, key account portfolio management or reinforcement, client/internal team coordination, or client relationship process improvement, in structured and high-stakes contexts.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Rouen (up to 50km), Paris (up to 10km)

Société Générale
Client Service Account Manager
BANKING AND INSURANCE
January 2023 - Today (3 years and 5 months)
Paris, France
VIP Client Service for Mid & Large Corporate clients, including CAC 40 groups, covering all daily cash management issues, in France and internationally.

Key Responsibilities:

Single point of contact for all client Cash Management issues
Operational monitoring of daily flows: transactions, reporting, incident management, and corrective action coordination
Contractual management: Cash Management contracts and addendums (Web Banking, teletransmission, Cash Pooling, etc.)
Client Service Review writing and facilitation (performance analysis, service quality, areas for improvement)
Commercial proactivity: identifying opportunities, connecting with sales teams, and direct proposals to clients
Coordination of Cash Management projects in France and internationally
Interface between clients and internal teams/subsidiaries for the deployment and international development of solutions
VIP Clients Customer Service Banking Project Management Multi-stakeholder Coordination
Société Générale
Implementation Project Manager
BANKING AND INSURANCE
February 2022 - December 2022 (10 months)
Paris, France
Management of Cash Management implementation projects for Large Corporate clients, in national and international environments, including the deployment of new services and products, geographical implementations, and complex project management.
Société Générale
Large Corporate Relationship Manager
BANKING AND INSURANCE
November 2020 - February 2022 (1 year and 3 months)
Paris, France
Management of a portfolio of key accounts, including CAC 40 companies, with responsibility for business development, risk management, financial analysis, internal team coordination, and client relations.