Antoine Bourguignon

Network, VPN, CRM tools, or telephony issues, Production plan issues, etc.):

- Real-time monitoring of IT system health through easy vista and Google chat rooms

- Initiation and coordination of incident resolution teams

- Multichannel communication to users (Google chat rooms, emails, screen notifications)

- Preparation / facilitation of major incident analysis debriefings

- Problem analysis / Continuous improvement management:

- Identification and progress tracking of reliability actions

- Redesign of incident analysis support

- Reporting and Steering Committee facilitation

▪ Process Definition:

• Facilitation of workshops with business units

• Definition of operational and support processes in BPMN 2.0 format (Site creation or renovation, billing, lease management, maintenance, customer relations)

▪ Assistance in audit and management selection:

• Drafting of needs statements, benchmark and comparative grid creation

• Administration and familiarization with the HEFLO tool

• Management of the relationship with the editor

- Management of the 3-year transformation plan

- Creation of a cockpit-type dashboard for the Department

- Creation of a project monitoring evaluation tool (project reviews)

- Support for project managers in managing projects in Clarity

- Improvement of onboarding processes

- Maintenance of the Google site, the Department's "showcase"

- Survey on project management and communication tools among project managers, portfolio managers, and managers

- Macro description of key activities

- Dissemination of best practices (use of Google Workspace communication channels, reporting of alerts and issues)