Freelancer profile translated to English.

Description

With 13 years of field experience in managing teams and profit centers, I am launching as a freelancer to support companies in optimizing their operational management, with concrete, human, and directly applicable advice.

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

ViaLocation
Operations Manager
January 2019 - Today (7 years and 5 months)
• Management of the operating budget by monitoring expenses and identifying ways to improve efficiency.
• Recruitment, training, supervision, and evaluation of operations staff to ensure optimal performance.
• Development of provisional schedules based on operational needs and constraints.
• Annual evaluation of individual team members' performance to determine training and development needs.
• Management of a fleet of 350 heavy goods vehicles: approvals, planning of vehicle inspection and maintenance.
• Close collaboration with the sales department to anticipate customer requests and adapt the offer.
Veolia Propreté
Operations Manager
January 2012 - December 2018 (6 years and 11 months)
Châtillon, France
• Optimization of the use of material and human resources to improve performance.
• Implementation of procedures to ensure staff safety and legal compliance.
• Management of the operating budget by monitoring expenses and identifying ways to improve efficiency.
• Recruitment, training, supervision, and evaluation of operations staff to ensure optimal performance.
Axa Banque
Account Manager
September 2005 - November 2011 (6 years and 2 months)
92300 Levallois-Perret, France
• Management and follow-up of client accounts to optimize satisfaction and loyalty.
• Processing of credit applications (mortgage, consumer): file preparation, pricing decisions, follow-up.