Freelancer profile translated to English.
Back to original languageAbout Antoine
I learned customer relations where it is most demanding: in the hotel industry. Today, I put this know-how to the service of your business.
You are a coach, a consultant or a freelancer. Your clients and prospects write to you constantly — questions, appointment scheduling, follow-ups, small issues to resolve. Responding quickly and effectively takes hours stolen from your real expertise. This is exactly what I do: I become your remote customer relations.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Lyon (up to 50km)
Experience
- Mercure Centre Lumière,ReceptionistJanuary 2025 - April 2025 (3 months)Lyon, FranceManaging customer arrivals and departures, coordinating the smooth running of stays to ensure customer satisfaction, carrying out cash closings and monitoring debtors.
- ELIOR (Frecciarossa)Railway StewardOctober 2024 - December 2024 (2 months)On-board service, personalized welcome for travelers, assistance with boarding phases and contribution to the quality of the customer experience throughout the journey.
- BIIM COM,Customer Relations OfficerJune 2023 - February 2024 (8 months)69760 Limonest, FranceOnboarding and customer support, presentation of offers and services, administrative and financial monitoring of files, customer satisfaction management and proactive loyalty actions aimed at reducing attrition rate.
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Education
- BACCALAURÉAT STMGMENTION ASSEZ2014BACCALAURÉAT STMG