Freelancer profile translated to English.

Description

Mailing agent and customer support specialist, I make it a point of honor to offer quality, responsive and personalized customer service. Thanks to my listening skills and adaptability, I know how to effectively meet customers' needs while ensuring their satisfaction.

I am comfortable managing email exchanges and following up on customer requests, with particular attention to detail and clarity of responses.

Speaking fluent French and having a good level of English, I can interact with a varied clientele and adapt to different professional contexts.

Serious, organized and motivated, I am ready to support your company in improving your customer relations.

Industry field of expertise

Languages

Malagasy
Native or bilingual
French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Jerry's Familly
Salesperson Telephone Advisor
February 2024 - February 2026 (2 years)
-Welcome, inform and advise customers on products and services -Identify customer needs and offer suitable solutions -Make telephone calls (outgoing and incoming) to present offers -Answer questions and assist customers in choosing products -Make direct sales and achieve set objectives -Manage complaints and ensure effective follow-up to build customer loyalty -Keep customer databases up to date (Excel files, etc.) -Participate in the implementation of promotions and product enhancement -Develop persuasion and communication techniques -Work as a team to optimize customer satisfaction and overall performance
Service client à distance assistance administrative mailing Prise de rendez-vous E-commerce
Chez maman'i kambana
Salesperson Storekeeper
June 2017 - Today (9 years)
• - receive, store and prepare products, as well as manage inventory -Welcome, advise and guide customers with professionalism and courtesy. -Identify needs and offer suitable products or services. -Maintain a quality customer relationship to build customer loyalty. -Make sales and process payments in accordance with procedures. -Manage complaints and provide appropriate solutions. -Participate in achieving and exceeding sales targets.
Témoins de Jéhovah Tsaramandroso
Professional Inventory Clerk
May 2023 - Today (3 years and 1 month)
-Count and accurately record inventory in the warehouse or store. -Compare counting results with system data. -Identify and report inventory discrepancies or anomalies. -Sort and organize items to facilitate control. -Comply with safety and product handling procedures. -Work as a team to complete inventory within deadlines. -Maintain a clean and organized workspace.