Freelancer profile translated to English.

Description

Versatile, curious, and pragmatic, I am focused on customer satisfaction. I have been supporting Salesforce clients for over 8 years in their digital transformation through a partnership approach.

I have worked for all types of organizations (startups, SMEs, large groups) and can adapt to your organization.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Nantes (up to 50km), Paris (up to 10km)

IMV Technologies
Senior Consultant
BIOTECH
January 2024 - Today (2 years and 4 months)
CRM Stabilization Project
Definition of a roadmap and project methodology to reposition the Sales and Customer Service project in an adoption dynamic and a foundational architecture for deployment to group subsidiaries
Salesforce Sales Cloud Salesforce Service Cloud Salesforce Field Service
Accor - Global
Technical Product Owner
HOSPITALITY
January 2022 - January 2024 (2 years and 1 month)
Technical Product Owner - Guest Service Platform.
Accor group's customer service platform on Salesforce Service Cloud.
Definition of the product roadmap in collaboration with an internal PO.
Functional and technical business workshops
Monitoring the deployment of Amazon Connect, implementation of omnichannel.
proxy product owner Salesforce Service Cloud omnichannel
Darva
Salescloud / Experience Cloud PoC
BANKING AND INSURANCE
February 2021 - February 2021 (1 month)
Scoping workshops, Implementation of a PoC to demonstrate the benefits of implementing a CRM
Prototypage Salesforce