Freelancer profile translated to English.
Back to original languageAbout Anthony
Do you spend more than 2 hours a day answering the same questions about your prices, delivery times, or services?
I help VSEs, SMEs, and e-commerce stores regain this precious time by implementing intelligent AI Support Agents.
Unlike rigid old chatbots, the agents I design understand your customers' natural language and respond accurately using exclusively your own data (documents, website, FAQ).
What I implement for you:
Knowledge Base Analysis: Sorting and preparing your data for AI.
Agent Configuration: Creating an assistant capable of responding 24/7 on your website.
Human Filter: AI answers simple questions and intelligently transfers complex cases to your team.
Security: AI that doesn't "hallucinate" and respects your brand tone.
The tools I use: Zapier Central, Chatbase, Intercom Fin, or custom solutions via Make/n8n depending on your needs.
The goal: Halve your support ticket volume from the first week.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- DVS.AgentsDeployment of an AI Customer Support Agent (Intelligent FAQ)January 2026 - Today (5 months)Objective: Automate responses to recurring questions to reduce customer support workload by 40%.Achievements:Design of an AI Agent capable of responding in natural language from a knowledge base (PDF, Web, Notion).Implementation of an automation workflow via N8N to connect the AI to the website.Optimization of Prompt Engineering to ensure accurate, polite, and "hallucination-free" responses.Transfer System: Configuration of an automatic alert to a human for complex cases.Result: An assistant available 24/7 capable of handling common requests (pricing, delivery, hours) instantly.
- DVS.AgentsAI Agent EngineerJanuary 2026 - Today (5 months)Cartagena, SpainSpecializing in creating custom AI agents, I help companies transform their business processes into intelligent and autonomous workflows.My expertise:AI Agent Design: Automation of complex tasks and decision-making.Intelligent Workflow: Optimization of your productivity through LLM solutions.API Integration: Connecting AI to your existing tools.My goal: Reduce your operational costs and free up time for your teams through artificial intelligence.
Recommendations
Be the first to recommend Anthony
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- AI Agent & Automation SpecializationMentorat AAA2026Formation intensive focalisée sur la création d'agents intelligents et l'automatisation des processus métiers.