Freelancer profile translated to English.
Back to original languageAbout Anthony
Formerly a project manager in a communication agency and a luxury hotel concierge, I spent years juggling tight deadlines, demanding clients, and coordinating suppliers, in France and internationally (8 countries - 3 continents).
Today, I train and support professionals facing the same realities.
My playground: tourism, hospitality, and VSEs/SMEs that want to structure their communication, integrate AI concretely, and improve their customer experience — practical, not theoretical.
Training eligible for funding via OPCO (Qualiopi certified).
+300 learners supported,
+400 hours delivered
Outsourced Communication Service | For structures without a communication department
Some VSEs, hotels, or small businesses have real communication needs but lack the resources to hire. This is precisely why I have structured a support offer:
Definition or overhaul of communication strategy
Content creation and planning (social media, newsletters)
Visual support production (flyers, presentations, documents)
Regular monitoring and adjustments based on results
The idea: to have someone available, who knows your sector and your on-the-ground reality, without the constraints of recruitment.
English
Native or bilingual
Italian
Basic
Can work on-site
Nîmes (up to 50km), Montpellier (up to 50km), Avignon (up to 50km), Marseille (up to 50km), Alès (up to 50km)
Experience
- Com&TikCommunication, Event, Customer Relations, AI Consultant/Trainer | Outsourced Communication ServiceCONSULTING AND AUDITSMay 2025 - Today (1 year and 3 months)Nîmes, FranceIndependent trainer and consultant, I work with companies and higher education institutions on five axes:Communication (positioning, messaging, materials)Customer Relations (customer journey, posture, situation management)Event Management (design, organization, promotion)Artificial Intelligence (practical uses, time savings)Digital and Office ToolsFormats: in-house or inter-company training, individual coachingaudit, outsourced communication serviceQualiopi Certified — OPCO funding possible.
- L'Éveil des PapillesEvent Project Manager (High-End Caterer) | 25 Premium WeddingsRESTAURANTS AND FOOD SERVICEMarch 2022 - April 2024 (2 years and 1 month)Saint-Rémy-de-Provence, FranceOperational management and coordination of high-end events within a catering company: client/supplier interface, logistical organization, budget monitoring, and on-site team supervision.Context: premium caterer, demanding events with a strong focus on detail and guest experience.Volume: 25 high-end weddings (production and coordination) in exceptional venues in Provence.Role & Scope: event production for the caterer, operational management, premium customer relations.Key Actions:coordination with clients (expectations, timing, constraints, requirements)interface with key suppliers (venue, wedding planner if present, technical, decoration)logistical planning and organization (equipment, service, timing, flow)budget monitoring / quotes / adjustments (for catering services)management of on-site teams (setup, service, supervision)day-of management and handling of unforeseen events, maintaining service standardsResults: smooth events, premium service, secure flow, high customer satisfaction.Deliverables: operational timeline, team briefings, logistical checklists, service plan.
- Hôtellerie de luxeConcierge / Guest Relations | Luxury 4*/5* HospitalityHOSPITALITYApril 2018 - December 2021 (3 years and 8 months)Côte d'Azur, Trois-Rivières, QC, CanadaExperience in high-end hospitality (4* and 5*) in various seasonal roles (French Riviera, Provence, Vietnam, Megève, Corsica), with a focus on premium customer experience, VIP reception, and operational coordination.Role & Scope: customer relations, managing complex requests, internal/external coordination.Key Actions:VIP reception and care (arrivals, specific needs, satisfaction follow-up)managing guest requests (reservations, services, unforeseen events, emergencies)coordination of internal services (reception, housekeeping, F&B, maintenance)interface with external partners (transport, restaurants, activities, suppliers)managing sensitive situations and maintaining quality standardsResults: seamless customer experience, responsiveness, quick resolution, satisfaction and loyalty.
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Education
- Professional Bachelor's Degree in Hospitality and CateringISTHIA2018Licence professionnelle de management en Hôtellerie-Restauration Mémoire sur le management interculturel en hôtellerie
- Master's Degree in Strategic MarketingToulouse School of Management2007Master Marketing stratégique