Description

Freelancer | Recruiting | Customer Success | Project Management | Virtual Assistance

Hey, I’m Anouk 🙋‍♀️

A Freelance Allrounder with hands-on experience in recruiting, customer success, and project management. I help businesses find the right talent, strengthen client relationships, and streamline processes, flexible, remote, and with a fresh perspective on challenges.

How can I support you?

🔹 Recruiting & Active Sourcing: I find and attract the right talent for your team.

🔹 Customer Success Management: I help you build long-term client relationships and boost retention.

🔹 Project Management: From structure to execution, I keep things on track.

🔹 Virtual Assistance: Efficient support so you can focus on what matters most.

I love working with inspiring people and companies. Let’s chat and see how I can support you! 🚀

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent
French
Fluent
Luxembourgish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

nouconsult
Freelance Customer Success Manager
June 2024 - July 2025 (1 year and 1 month)
Delivered tailored onboarding and proactive support for enterprise customers Monitored usage metrics and customer health scores, driving NPS and client retention Served as main point of contact, aligning customer needs with product roadmap
nouconsult
Freelance Talent Acquistion Manager
September 2023 - Today (2 years and 9 months)
Specialized in full-cycle recruitment for different roles in high-growth environments Built and maintained strong talent pipelines via active sourcing (LinkedIn, Xing, CRM tools) Partnered with hiring managers to optimize hiring processes, resulting in improved time-to-hire and quality of hire Applied data-driven recruitment strategies to meet client KPIs
ServiceNow Inc.
Engagement / Project Manager
February 2021 - September 2023 (2 years and 7 months)
Led over 100 successful IT software delivery projects, ensuring scope, timeline, and stakeholder alignment Acted as strategic bridge between technical teams, clients, and executive stakeholders Supported pre-sales and solution design for global enterprise clients Mentored ServiceNow students and led the Global Impact Council Germany