Freelancer profile translated to English.
Back to original languageAbout Anouk
I have been working in CRM functions since 2013, particularly on the Adobe Campaign tool:
- operational management of campaigns and triggers
- monitoring KPIs and strategic recommendations
- cross-functional management of business teams
- user training
And Business Analyst Project Manager since 2018:
- CRM, Web, App, EDM project
- definition of needs
- backlog management, arbitration and prioritization
- functional testing
- user training
I have worked in Agile and V-cycle methods, in French, English and Spanish.
I have interpersonal skills that allow me to integrate into existing teams very quickly and naturally.
Based in Aix-en-Provence, I am available immediately.
English
Fluent
Spanish
Conversational
French
Native or bilingual
Can work on-site
Aix-en-Provence (up to 15km)
Experience
- GROUPE ADSNProduct ManagerSOFTWARE PUBLISHINGNovember 2020 - December 2023 (3 years and 1 month)Venelles, FranceCRM Management:• Processing office databases• Training of notarial offices on the CRM tool (2h/office)• Strategic and operational support• Proposal of emailing campaign templatesProject management from build to run:• Prioritization of developments defined according to technical complexity and potential business contribution (backlog)• Coordination of technical and business stakeholders, internal and external• Facilitation of product progress meetings
- BRAND ADVOCATEProduct OwnerDIGITAL AND ITJune 2020 - October 2020 (4 months)Aix-en-Provence, FranceManagement of a PWA development project for a national brand• Centralization of elements from various stakeholders (clients, agency, technical providers) and cross-functional management internally• Development of working documents (functional specifications, application tagging plan, test plan...)• Monitoring of developments, testing, tests and feedback• Test - validation of data present in the Adobe CRM tool after migration• Creation of automated CRM paths following navigation on the PWA
- QOMMUTEFunctional project managerSOFTWARE PUBLISHINGJanuary 2020 - March 2020 (3 months)Marseille, FranceManagement of tool integration and support for business teams• Writing test scenarios and sheets• Execution of tests• Returns or validations of developments to technical teams• Creation of bug or product evolution tickets• Development of training materials• Management of feedback and user support
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Education
- Master in Business ManagementMontpellier Business School2015
- Master in New Information and Decision Technologies (MTID)IAE Montpellier2015