Freelancer profile translated to English.
Back to original languageAbout Anouck
🔷 From strategy to experience – ERP, DMS, Dematerialization, Web Transformation
• Senior Consultant – High-stakes project management
• Creation of aligned ecosystems: human, high-performing, inspiring
🌀 Lead with rigor. Create with purpose. Transmit with clarity.
For 15 years, I have been supporting complex projects in IT, digital, UX, and business domains, with a hybrid approach combining structuring, innovation, and human support.
🎯 My added value: transforming strategic challenges into operational, sustainable, and aligned systems (vision, uses, tools).
💼 Key Expertise:
• Digital transformation, IS redesign (ERP, DMS, dematerialization)
• Project management, AMOA, change management, testing, training
• E-commerce & CRM (Shopify redesign, Klaviyo automation, customer journeys)
• UX, art direction, immersive branding (creative AI, Canva design, storytelling)
• Creation of digital products and educational materials (kits, modules, experiences)
🧭 Methods and Tools:
Agile (certified), transverse project management, UX design, CRM automation, generative AI, no-code tools.
French
Native or bilingual
English
Conversational
Spanish
Basic
Can work on-site
Montpellier (up to 50km)
Experience
- AC StudioDigital & CRM Project ManagerE-COMMERCEDecember 2024 - Today (1 year and 6 months)Perpignan, FranceI design and manage complete digital systems for customer experience:– E-commerce structuring (Shopify, checkout funnel, sensory branding)– Automated CRM campaigns (Klaviyo: flows, tags, newsletters)– Art direction and visual storytelling (Canva Pro, generative AI)🌟 Over 200 immersive creations, sales funnels, and emails produced.
- Groupe APICILTransverse Project ManagerBANKING AND INSURANCEJanuary 2023 - April 2024 (1 year and 3 months)Lyon, France– Management of strategic projects (Paperless, Smart Building, Transfer)– Coordination of internal/external stakeholders (IT, service providers, business units)– Change management support and multi-site deployment🌟 Over 1600 employees supported in the group's digitalization.
- Groupe APICILSenior Strategic ConsultantBANKING AND INSURANCEJanuary 2022 - December 2022 (11 months)Lyon, France– Definition of the 2024 digital roadmap– Structuring of the Envergure program (management, governance)– Support for business departments and the IT department🌟 Redesign of management tools and acceleration of transformation.
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Education
- Master in IT Project Management and Change ManagementIPI2019Obtention BAC+5 Certifiée Prince2- Lean IT - Cobit5 - ISO 20000 - ISTQB- ItilV3 Référentiels connus: DevOps, Iso 27000, 9001, 22301: 2012, 31000, CMMI Intérêts: PMI de PMP, SCRUM, KANBAN et SAFe SPC (consultante programme agile)
- Master degree in project managementUQO, Québec Canada2006BAC+5 parcours et diplôme en anglais obtenu au Canada