Freelancer profile translated to English.

Description

Passionate about customer relations and brand enhancement, I support retailers and brands in improving their customer journeys, creating engaging tools, and implementing effective marketing campaigns, both in-store and online.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Bordeaux (up to 50km)

Pharmacie Nouvelle LTD
Junior Marketing & Digital Activation Project Manager
RETAIL (LARGE RETAILERS)
May 2018 - September 2018 (4 months)
Port-Louis, Mauritius
Client portfolio: Unilever (Dove, Axe), Nivea, Cave Nicolas, Budweiser, PNL private labels.
- Develop editorial plans, manage social media, create brand content, organize contests.
- Create new products and organize (promotional) events.
- Analyze the market and consumer trends.
Project Management Point of Sale Animation Training Social Media Event Management
GALERIES LAFAYETTE
Junior Beauty Trade Purchasing Project Manager
FASHION AND COSMETICS
July 2019 - December 2019 (5 months)
Paris, France
Client portfolio: mass-market and selective skincare and makeup brands.

- Analyze and manage trade operation performance (orders, challenges, trade monitoring).
- Create materials for field teams (PowerPoint, POS displays).
- Build and manage digital and CRM campaigns.
- Participate in the development of the beauty catalog.
- Conduct market analysis (competitive intelligence, benchmarks).
- Collaborate with purchasing, marketing, sales teams, and suppliers.
Trade Marketing POS Display Objective Setting Project Deployment Market Analysis
MY JOLIE CANDLE
Junior Customer Satisfaction Project Manager
FASHION AND COSMETICS
May 2020 - December 2020 (7 months)
Paris, France
- Manage and optimize customer service tools: order tracking, product information, and training materials.
- Utilize customer data to develop an operational action plan and foster continuous improvement.
- Enhance brand awareness: social media (Facebook and Instagram).
Shopify Zendesk Adyen Gorgias Team Management

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Master 2 PGE & Msc
Inseec
2019
Double Diplôme : PGE & MSc PGE : Stratégie marketing (Anglais) MSc : Fashion marketing, design & brand strategies. (Français / Anglais
Bachelor in Management
Toulouse Business School
2017
Bachelor en management Spécialité évènementielle

Marketing Consultant

Anouck Montamat

Customer Experience Project Manager

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