Annie Bjork

Hello,

I am a hybrid operational professional at the intersection of customer experience, technology, and strategy. I am involved from strategic framing to solution design and delivery, often on complex projects.

As a senior digital consultant, I leverage my experience to support my clients in their digital success and create optimal customer experiences. With commitment, method, and positive energy, I tackle your challenges and support you in your digital transformation.

My extensive digital experience is an asset when I lead a project or program, or when I support you during tender procedures for e-commerce, customer portals, web, PIM, or digital marketing. I draw on lessons learned from interventions in various industries—as a digital strategy consultant, project manager, trainer, business analyst, and solution architect.

Specifically, I support transformation through three complementary levers: the design of customer journeys and feedback loops to prioritize improvements; the implementation of governance and actionable roadmaps, driven by operational KPIs; and the transverse management of deployments (ERP / PIM / CRM / E-commerce), with readiness and continuous improvement cycles.

A good customer experience is built on favorable conditions within the company.

If you are looking for someone who connects strategic vision with operational execution—and who knows how to deliver reusable playbooks—let's talk.

Best regards,

Annie Bjork