About Annick
French
Native or bilingual
English
Basic
Malagasy
Native or bilingual
Experience
- Orange BusinessTelecom Project Manager: Fiber, ADSL 4G and Solution Life.TELECOMMUNICATIONSNovember 2023 - Today (2 years and 7 months)Management and coordination of technical projects (fiber, copper, 4G, civil engineering and Solution Life) — large projects, structured and classic projects (Fiber, Copper, 4G and Civil Engineering). Monitoring of field teams, management of schedules and incidents. Interface with customers, the team and service providers. Implementation of operational reporting and facilitation of project progress meetings Billing and Collection of services.
- Konecta MadagascarBusiness expert.January 2021 - January 2023 (2 years)Processing complex tickets, escalations and in-depth diagnostics. .Monitoring of breakdowns and coordination with level 3 technical teams. Technical documentation, training of new agents.
- Téléperformance MadagascarLevel 1 support technician.TELECOMMUNICATIONSDecember 2019 - October 2020 (10 months)Customer support (Telephone). Common breakdown resolutions. Opening and monitoring of tickets, management of customer satisfaction.
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Education
- Bachelor's degree in Social Work and DevelopmentUniversity of Antananarivo.2020Licence en Travail Social et Développement
- Training in Project Management and Management.Orange Business.2023Formation en Gestion et Management de projet.