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Anne WalrafenAW

Anne Walrafen

CPO / customer success Medtech/Biotech

€900/day
Paris, FR
15+ years

Average response time: 1 hour

About Anne

Well done! You have a first prototype or even a perfectly functional product... but are you ready to have Users? to guide them? to listen to them? to support them? to provide them with further product generations?
By working at the heart of your teams, I help you navigate this transition from a technical company to a successful commercial enterprise!
During my last assignment, I established an organised customer service department, and I streamlined a development roadmap to focus on maximum added value from the customer's perspective.
I particularly enjoy ensuring real success for your disruptive technologies whilst making certain that practical aspects are not overlooked.

Critical milestones I can help you with:

• Transitioning from development to market launch – Moving from a technology focus to preparing for clinical or commercial launch.
• Adapting to market or internal changes – Responding to competitive shifts (new competitors, customer feedback, regulatory setbacks) or internal developments (fundraising, strategic pivots).
• Providing interim leadership – Covering key roles in strategic marketing or customer service management during transitional periods.
• Defining your business model –
• Building strategic partnerships – Establishing networks of key collaborations with KOLs, early adopters, beta testers, and other critical stakeholders.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 10km)

Experience

  • Viroxis
    Directrice Stratégie & Opérations (Management Transition)
    BIOTECH
    October 2025 - Today (10 months)
    94800 Villejuif, France
    Start-up Biotech : développement préclinique de virus oncolytiques et traitements CAR-T
    - Analyse de la société
    - Proposition de plan de développement et ajustement stratégie, présentation au board
    - Déroulé du plan de business development
    Planning stratégique Gestion des opérations Business development
  • CorWave
    Directrice Stratégie & Affaires Scientifiques
    BIOTECH
    March 2025 - July 2025 (4 months)
    Clichy, France
    Société de dispositif d'assistance circulatoire mécanique, Système implantable + Logiciel
    - en charge du Marketing et Product Management – mise en place de la fonction produit et gestion des retours utilisateurs
    - Mise en place et suivi de projets collaboratifs subventionnés
    - Direction bureau PMO : mise en place de la méthodologie et encadrement quotidien des program managers.
    PMO Cardiologie
  • Therapanacea
    Directrice Programmes & Produits Radiothérapie + Service clients
    BIOTECH
    August 2022 - February 2025 (2 years and 6 months)
    Paris, France
    Société de conception et commercialisation de logiciels basés sur Intelligence Artificielle (AI) pour la santé et la radiothérapie en particulier
    - Conception et déploiement de la feuille de route de dév. des produits RT
    - Gestion directe des projets en phase précoce
    Lancement réussi d'une approche Agile avec étapes MVP
    - Analyses de marché et concurrence ; création du plan stratégique en RT ; conception et exécution de formations aux Ventes
    Structuration d'une nouvelle approche par ROI
    - Mise en place et suivi des partenariats (IGR, CLB etc)
    - Direction de l'équipe globale Support Clients (technique et applicative)
    Structuration du département ex nihilo, perte clients < 5%
    Partenariats stratégiques Planning stratégique radiothérapie Analyse des besoins clients Mise en place service client

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Education

  • PhD
    Univ Paris VI - INSERM
    2002
    Neurologie
  • Dipl. ingénieur
    Ecole Polytechnique
    1998
    Spécialisation sciences expérimentales

Skill set

Categories