Freelancer profile translated to English.

Description

Over 25 years of experience in e-commerce and digital environments.

I support companies in operational coordination, project monitoring, B2B customer relations, and improvement of user tools and journeys.

Accustomed to working at the interface between clients, business teams, technical teams, and service providers, I am involved in tracking requests, coordinating stakeholders, supporting users, and streamlining processes.

My strengths: organization, multi-stakeholder management, service quality, and the ability to transform operational needs into concrete actions.

Available remotely throughout France, as well as for occasional travel in Île-de-France and the Centre-Val de Loire region.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Courbevoie (up to 10km), Bourges (up to 40km)

ECONOCOM
E-COMMERCE CLIENT MANAGER / DIGITAL PROJECTS COORDINATOR
January 1993 - February 2020 (27 years and 1 month)
92800 Puteaux, France
Operational coordination and project management related to e-commerce platforms and digital tools.

Interface between clients, technical teams, and service providers for request tracking, incident resolution, user support, and continuous process improvement.

B2B customer relationship management, multi-stakeholder coordination, deployment monitoring, and change management support.
E-commerce Digital Project Management B2B Customer Relations Functional Support for Marketplace Tools Project Coordination
INFOPOINT
COMMUNICATIONS OFFICER
January 1997 - December 1998 (1 year and 11 months)
Les Ulis, France
• Complete organization of client events
• Budget management and partner coordination
SLIGOS
CLIENT MANAGER – PUBLIC SECTOR
January 1993 - January 1997 (4 years)
La Défense, France
• Management of institutional client portfolios
• Quote preparation and commercial follow-up
• Participation in operational steering committees in tandem with business engineers