About Anne-Sophie
French
Native or bilingual
English
Fluent
Spanish
Fluent
Experience
- Paris je t'aimeSenior Key Account ManagerTRAVEL AND TOURISMSeptember 2023 - February 2025 (1 year and 5 months)Paris, FranceAt Paris je t'aime, I managed key accounts for both B2B and B2C sectors, focusing on prestigious clients like the Louvre and Versailles.My work contributed to the retention of strategic partnerships that represented half of the organization's revenue.Leveraging my expertise in client engagement and tourism marketing, I significantly improved customer satisfaction and expanded its reach, while promoting Paris as an international destination in the lead-up to the 2024 Olympic Games.
- Office du Tourisme & des Congrès de ParisParisTRAVEL AND TOURISMSeptember 2023 - February 2025 (1 year and 5 months)Paris, FranceSpearheaded the development of Paris's touristic offer for individuals and professionals (online ticketing & physical point of sales), supporting PARIS 2024 Olympic Games initiatives. Managed strategic partnerships with Louvre, Versailles & Eiffel Tower, increasing engagement by 30% and revenue growth by 50%.
- Hubicus (BVA Group)CUSTOMER SUCCESS MANAGERSOFTWARE PUBLISHINGMay 2022 - February 2023 (9 months)Paris, FranceAt Hubicus BVA Group, I played a key role in implementing SaaS quality monitoring solutions, focusing on assessing client needs, configuring solutions, and training teams.My efforts not only streamlined processes but also significantly improved client satisfaction and engagement.By nurturing strong relationships and providing tailored support, I contributed to the overall success of our clients in Paris and beyond.
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Education
- MSc in Hospitality & Tourism ManagementESCP Europe Business School2016MSc in Hospitality & Tourism Management
- Master II in Business Administration - Strategic MarketingINSEEC Grande Ecole2014Master's in Bus iness Administration - Strategic Marketing