Freelancer profile translated to English.

Description

I am a Key Account Manager with over 9 years of experience in developing and retaining strategic accounts within startups and scale-ups (Hublo, Sunday, ClassPass, Deliveroo, Totem…).

My expertise lies in managing complex client portfolios, negotiating renewals and upsells, and implementing product retention and adoption strategies.

I know how to navigate demanding, multilingual, and high-growth environments, supporting large enterprise clients (from healthcare to retail, including restaurants and SaaS).

Today, I support companies as a freelancer in structuring and optimizing their Account Management, managing their strategic clients, and deploying customized growth and retention plans.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Hublo
Key Account Manager
MEDICAL
September 2024 - August 2025 (11 months)
Paris, France
• Managed a portfolio of 120 healthcare facilities in France (CHU Brest, CHU Nice, CHRU de Rouen, GHU Paris psychiatry & neuroscience...)
• Ensured Hublo contract renewals (average ARR €30K) and developed cross-sell/upsell by selling complementary modules
• Built strong relationships with decision-makers (HR Directors, Nursing Directors, CIOs, Purchasing Departments)
• Identified growth and innovation opportunities within healthcare facilities
• Monitored client performance indicators to build a tailored success plan for each, ensuring their satisfaction and limiting churn
• Collaborated closely with Sales & Customer Success teams
Cross-sell Upsell Key Account Management Customer Retention
sunday
Senior Account Manager
September 2021 - August 2023 (1 year and 11 months)
• Responsible for business development in the South-East region of France
(operational implementation of the payment solution within restaurants, staff training on usage and optimization of Sunday for clients)
• Managed a portfolio of over 200 restaurants (large accounts and independents) (Groupe Bertrand, Georges Blanc, Ninkasi, Lov Group, SSP Group, Season, Cali Sister, Groupe Coolangatta, Groupe Tripletta...)
• Onboarded and launched (in-person and remote) over 100 establishments across all integrated POS systems (Ikentoo, Pi Electronique, Cashpad, Zelty, etc.)
• Continuous field presence, staff training, and optimization of adoption rates through in-depth understanding of client needs
• Daily monitoring of key KPIs (GTV, adoption rate, churn/inactive, QR code coverage, % payment success, etc.)
• Developed action plans necessary to achieve objectives (key KPIs)
• Upsold new SaaS services (sunday+, sunday reviews, sunday loyalty)
• Built trusting relationships with restaurant managers and staff through the implementation of incentives
ClassPass,
Corporate Account Manager
March 2020 - August 2021 (1 year and 5 months)
Paris, France
• Managed a portfolio of EMEA clients (France, Germany, Netherlands, Spain, Middle East)
• Developed relationships with top current partners to strengthen employee engagement with Classpass
• Implemented follow-up actions and engagement plans to limit churn and improve upsell (webinars, sports events, live-streamed classes)
• Ensured onboarding of new clients and promoted Classpass within companies (presentation webinars, Q&A, events, personalized follow-up for each client)
• Wrote the corporate newsletter for the French market