About Anne
Freelance Customer Success Manager
French
Native or bilingual
English
Fluent
Experience
- Central EISelf-Employed CSM - Tourism & ArtsJune 2025 - Today (1 year)Laon, FranceSales houses (Le Havre, Toulouse, Besançon, Orléans,...)Client onboarding on the Interenchères and Drouot platforms, customer request management, customer dissatisfaction management, customer retention, data policy development: monitoring KPIs and customer ROI.Celiacs in Europe:Personalized tourism and cultural advice for Anglo-Saxon individuals with celiac disease.Creation of cultural, hotel, and restaurant partnerships around gluten-free options.Development of data policy: monitoring KPIs and customer ROI.
- OUTLIERAI Training Content SpecialistJanuary 2023 - Today (3 years and 5 months)Complex prompt design: developing detailed scenarios on various topics (history, literature, philosophy, sensitive subjects) to test and improve AI model performance. Response improvement: evaluating and correcting AI outputs for fluency, completeness, grammar, and clarity. Feedback and continuous improvement: proposing improved versions of AI responses with explanations of adjustments made. Model evaluation and reporting: monitoring the evolution of language models (LLMs) and writing detailed reports on their progress and areas for improvement.
- RWS, FRENCH SPANISH BRANCH (REMOTE)AI Content Team LeaderMay 2024 - December 2024 (8 months)Training French and Spanish teams in identifying harmful or suspicious content and drafting appropriate responses. Evaluating and reviewing datasets produced by AI annotators and auditors to ensure their quality and consistency. Analyzing data trends and writing reports to guide strategic decisions.
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Education
- The Age of Sustainable Development course,Columbia University2023The Age of Sustainable Development course,
- Interpretative writing certification,National Association for Interpretation2019Interpretative writing certification,
Certifications
- CopilotCoursera2024
- CIG InterpreterNational Association for Interpretation (US)2020
Skill set
Categories
- Other