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Anne S.AS

Anne S.

Customer Success Manager (CSM) Onboarding

€210/day
Paris 15 Vaugirard, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Anne

Freelance Customer Success Manager


I help companies transform their deployments into successful adoptions — from onboarding to lasting user engagement.

I operate at the interface between the client, the product, and internal teams: structuring the first weeks of use, facilitating user adoption, preventing churn, and building strong client relationships. My approach is resolutely operational: I adapt quickly, simplify complexity, and work closely with product and tech teams.

My background combines 5 years of experience in customer relations and institutional accounts, steering an interactive SaaS deployment, leading training sessions and demonstrations, and actively monitoring account health. I add a solid foundation in pedagogy and mediation, inherited from demanding environments in tourism and culture.

My experience in data annotation and AI training has strengthened my rigor, analytical skills, and quality of execution in remote work. I am comfortable in various contexts — SaaS, AI, cultural projects — and work fluently in French and English.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Central EI
    Self-Employed CSM - Tourism & Arts
    June 2025 - Today (1 year)
    Laon, France
    Sales houses (Le Havre, Toulouse, Besançon, Orléans,...)
    Client onboarding on the Interenchères and Drouot platforms, customer request management, customer dissatisfaction management, customer retention, data policy development: monitoring KPIs and customer ROI.

    Celiacs in Europe:
    Personalized tourism and cultural advice for Anglo-Saxon individuals with celiac disease.
    Creation of cultural, hotel, and restaurant partnerships around gluten-free options.
    Development of data policy: monitoring KPIs and customer ROI.
    Onboarding KPI Customer Satisfaction Administrative Assistance
  • OUTLIER
    AI Training Content Specialist
    January 2023 - Today (3 years and 5 months)
    Complex prompt design: developing detailed scenarios on various topics (history, literature, philosophy, sensitive subjects) to test and improve AI model performance. Response improvement: evaluating and correcting AI outputs for fluency, completeness, grammar, and clarity. Feedback and continuous improvement: proposing improved versions of AI responses with explanations of adjustments made. Model evaluation and reporting: monitoring the evolution of language models (LLMs) and writing detailed reports on their progress and areas for improvement.
  • RWS, FRENCH SPANISH BRANCH (REMOTE)
    AI Content Team Leader
    May 2024 - December 2024 (8 months)
    Training French and Spanish teams in identifying harmful or suspicious content and drafting appropriate responses. Evaluating and reviewing datasets produced by AI annotators and auditors to ensure their quality and consistency. Analyzing data trends and writing reports to guide strategic decisions.

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Education

  • The Age of Sustainable Development course,
    Columbia University
    2023
    The Age of Sustainable Development course,
  • Interpretative writing certification,
    National Association for Interpretation
    2019
    Interpretative writing certification,

Certifications

  • Copilot
    Coursera
    2024
    Microsoft Copilot Prompt Engineering
  • CIG Interpreter
    National Association for Interpretation (US)
    2020
    Science Communication Tour Guide Cultural Mediation

Skill set

Categories

  • Other