Freelancer profile translated to English.

Description

Available within 2 to 4 weeks for transition management or operational management missions.

I support organizations facing complex situations: disorganization, declining service quality, uncontrolled growth, rapid transformation, or managerial tensions.

My approach is pragmatic and field-oriented: rapid diagnosis, clear prioritization, team structuring, and regaining control of performance indicators.

I have led management and transformation missions in multi-site environments, working with general management, operational teams, and support functions.

As a transition manager, I provide operational management for customer relations, service centers, and operational performance challenges.

Rapid intervention – sensitive contexts accepted. – Mobility throughout France.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational
Italian
Basic

Workplace preferences

Can work on-site

Paris (up to 50km), Lyon (up to 50km), Rennes (up to 50km), Lille (up to 50km), Toulouse (up to 50km)

Sitpa-Nestlé
Customer Relations Manager
RETAIL (LARGE RETAILERS)
July 2025 - December 2025 (5 months)
Issy-les-Moulineaux, France
Replacement of the Sales Administration Manager for customer relations. Writing and implementation of all processes concerning the INFOR - M3 tool and team management.
Team Management Process Optimization Process Management Consulting
Avem
OPERATIONS DIRECTOR
BANKING AND INSURANCE
February 2025 - June 2025 (4 months)
Lyon, France
Manager of the Lyon, Albi, Rennes, and Vannes sites as manager of customer relations teams.
Agile Team Coaching Training Team Management Consulting
STACI
OPERATIONS DIRECTOR
August 2023 - January 2024 (6 months)
Sales Administration: Ensure the speed and quality of processing customer orders across different channels (phone/mail/web back office). Define/evolve service procedures to improve customer experience. Implement action plans for commercial development. Monitor performance indicators. Team Management: Animate, motivate teams, and unite technical skills in line with the commercial strategy defined by management. Define/anticipate the service's human resource needs, recruit, onboard, and train new employees, evaluate service employees. Service Quality Management to ensure customer quality and satisfaction, manage/resolve customer disputes. Monitor/optimize deadlines and manage the service's activity.