Freelancer profile translated to English.
Back to original languageAbout Anne-Marie
My name is Anne-Marie Duvilliers. I have 22 years of experience as an executive and commercial assistant. I have worked in large organizations as well as for small and medium-sized businesses.
Having managed a reception department for nearly 11 years, customer satisfaction is essential to me. I am therefore very committed to providing meticulous and quality work to achieve this goal.
I was also in charge of communication, and I know how complicated it can be for a company to maintain good internal and external communication.
My areas of expertise are as follows:
- Administrative assistance (diary and email management, text writing and proofreading, minutes and correspondence, etc.),
- Institutional follow-up (organization of board meetings and general assemblies, updating Kbis and other company formalities),
- Commercial follow-up (quote and invoice creation, delivery tracking, dispute management, design and analysis of customer satisfaction surveys, writing and implementation of quality procedures),
- Communication (support for internal and external communication actions, press releases, design of communication tools, creation and management of social media professional pages, etc.).
I also participated in the creation of a company with 850 employees, from the administrative creation of the structure to the organization of various departments, particularly those related to customer relations and communication.
Do not hesitate to contact me for any requests as a virtual assistant. I will adapt to your needs.
French
Native or bilingual
English
Conversational
Spanish
Conversational
Russian
Basic
Remote only
Primarily works remotely
Experience
- Cabinet de consulting HemeryExecutive AssistantCONSULTING AND AUDITSSeptember 1999 - March 2003 (3 years and 6 months)Mont-Saint-Aignan, FranceExecutive assistance, client reception, switchboard operation, administrative and accounting management of the firm, invoice creation and follow-up, management of the executive's schedule, design of training materials, organization of business trips in France or abroad.
- Rigal SASExecutive and Commercial AssistantWINE AND SPIRITSApril 2004 - October 2010 (6 years and 6 months)Parnac, FranceCommercial assistance for the Southwest region and export for the Asia zone: price proposals, order entry, customer dispute management, invoicing, creation and monitoring of commercial cooperation budgets, monthly dashboardsGeneral executive assistance: diary, correspondence, dashboard monitoring.Assistance to the oenologist in their relations with regional winegrowers: wine listings and contract management.
- Lot Aide à DomicileExecutive AssistantPUBLIC SECTOROctober 2010 - March 2021 (10 years and 4 months)Cahors, FranceParticipation in the creation of the company and legal management of its operations.Institutional follow-up (Board of Directors, General Assembly, Kbis)General executive assistanceMember of the management committeePlanning, organization, and minutes of meetingsManagement of the reception team (4 people)Incoming and outgoing mail managementWriting and implementation of internal processesInternal and external communication (press relations, website updates, social media management)Creation of internal newsletters and other communication materials
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Education
- BTS Trilingual Secretary Assistant French/English/SpanishLycée de la Vallée du Cailly à Déville-les-Rouen1999Savoir assister un manager dans tous les domaines de la gestion d'entreprise en s'appuyant sur des compétences linguistiques (français, anglais et espagnol) pour dialoguer avec des partenaires étrangers.
Skill set
Categories
- Other