Annell Masís Castillo

Provided assistance in fraud-related cases, ensuring security and accuracy. Managed multiple simultaneous interactions (chat and calls) in dynamic environments. Resolved technical and account issues through clear and empathetic communication. Maintained high levels of accuracy under pressure.

Created architectural plans, furniture layouts, and visual presentations. Supported the development of architectural projects, including documentation and reviews. Produced visual materials to communicate concepts to clients. Designed logos and visual identity tailored to each brand. Developed visual content and managed social media. Collaborated directly with clients to iterate and improve proposals.

Prepared specialty coffee beverages to high quality standards. Provided customer service in high-volume environments. Efficiently managed multiple orders while maintaining presentation and consistency.