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Anne-Laure Pham Viet LacAP

Anne-Laure Pham Viet Lac

UX Writer / Content Designer

On-demand
Nantes, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Anne-Laure

Hello!

I design your online experience with the right words, the appropriate tone, and above all, consistency maintained throughout the user journey.

Because thoughtful, tested design and content, created at the same time, guarantee an experience tailored to your users.

My services:

- UX audit of existing content;

- Information architecture;

- Writing of guidelines or an editorial charter;

- Design, management of a Content Design System;

- Content design in collaboration with your Product team (subscription journey, error messages, registration form, banners, CTAs, landing pages, emails, SMS...). ;

- User testing of content;

- Educational interventions on the basics of UX Writing within your team.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Nantes (up to 20km)

Experience

  • ECV Creative Schools & Community
    UX Writing / Content Strategy Speaker
    February 2023 - Today (3 years and 4 months)
    Nantes, France
    Interventions with Master 1 and 2 UX Design students, in Content Strategy. Educational objectives: — Design and collectively apply a content strategy; — Acquire methodologies and technical notions of writing and storytelling applied to Design; — Be aware of the challenges of integrating UX Writing within an organization.
  • Freelance
    UX Writer / Author
    December 2022 - Today (3 years and 6 months)
    Nantes, France

    - Freelance UX Writing missions;
    - Speaking at schools as a UX Writing trainer;
    - 6th book in progress, to be published in late 2023 by Flammarion.
  • Les Camionneuses
    Founding Associate Member
    January 2013 - Today (13 years and 5 months)
    Founding associate member of Les Camionneuses (which now has eight employees), I worked on the launch in 2013 of the very first culinary coworking space in the Île-de-France region (Vincennes) for young restaurant professionals. In parallel, our Agency organizes regular street food events (Superbarquette, Nuit de Chine at the Grand Palais, brunches at La Gaité Lyrique, at L'Archipel...). Since September 2019, we have opened a lab in Paris La Chapelle (18th arrondissement), with a privatizable event space, La Société.

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Education

  • Master's in UX Design
    ECV Digital Nantes
    2022
    Grade: Diplômée Manager des Projets digitaux en UX Design (niveau Bac+5)Grade: Diplômée Manager des Projets digitaux en UX Design (niveau Bac+5) Modules d'enseignements portant sur la conception, la méthodologie, la réalisation, de la sociologie de l’utilisateur à la stratégie marketing. Que ce soit pour les devices mobiles ou les dispositifs offline, je sais construire des interfaces utilisateurs en me basant sur les exigences des nouvelles technologies et des comportements, besoins des users. À travers ces enseignements, cumulés à mon expérience chez Blinkl, je maîtrise et concentre les méthodes UX sur le contenus, sur l'UX Writing : - le cadrage de projet (entretiens individuels, ateliers, réunions client), - la recherche (ressources, documentations pour la recherche secondaire ; questionnaires, entretiens quali, personas), - l'idéation (animation d'ateliers, Content journey map...), - la conception et le prototypage (narrative wireframe, scénarios d'usage, hiérarchisation de l'information, messages d'erreurs, stress cases), - l'évaluation (tests, dont A/B).
  • Master's in Digital Media Operations Management
    SciencesPo Paris
    2018
    - J'ai été formée pour appréhender une vision stratégique et prospective des impacts de la révolution numérique sur les organisations et leur management; - J'ai organisé une réflexion et un projet, en vue d’un mémoire professionnel. Mon sujet : "L’événementiel chez les médias d’info pure player :
 Vers une indispensable sortie du numérique pour une extension de la marque ? ". Le tout aboutissant à un plan d’actions pour préparer la mise en œuvre d'un projet pour le média FémininBio : le Parlement du Féminin, à la Gaité Lyrique, Paris, en décembre 2017.

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