Freelancer profile translated to English.
Back to original languageAbout Anne-Julie
With proven experience in customer service and administrative support, I leverage my skills to offer tailor-made solutions and quality service, whether it's managing customer complaints, coordinating teams, or administrative follow-up.
My specialties:
Customer complaint management
Creation and analysis of reporting and KPIs
Customer relationship management
Administrative follow-up
I am looking for varied assignments where I can contribute my customer service and administrative follow-up skills. I am responsive, organized, and fluent in English.
French
Native or bilingual
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- PARIS 2024Customer Service OfficerCULTUREApril 2024 - September 2024 (5 months)Paris, FranceBe the point of contact for the international Olympic Committee and National Olympic CommitteesEnsure coordination of VIP servicesTraining of coordinators (41) for arrivals and departuresWriting and distribution of various training materialsWriting documents for clientsImplementation and maintenance of reportingLogistical management of VIP client arrivals & departuresParticipation in protocol meetings related to customer service, security, and transportCustomer service desk managementTraining and management of volunteers
- HermèsComplaint Manager - Customer ServiceLUXURY GOODSMarch 2023 - January 2024 (10 months)Paris, FranceHandling and follow-up of delivery complaintsAnimation and follow-up of complaint-related surveysManagement of priority requests and customer disputesBe the point of contact for national and international clients (360)Be responsible for commercial gesturesDetection of weak signals and alerts when necessaryAnalysis of various complaint department processesMaintenance and implementation of KPIsImplementation of a continuous improvement program for complaints and after-sales service (LEAN methodology)Implementation and follow-up of project and program KPIsAnimation of project committeesCoordination of internal and external resources
- Christian DiorAdministrative AssistantLUXURY GOODSOctober 2022 - February 2023 (4 months)Paris, FranceAnimation and management of the project teamCreation and updating of project documentationTask distribution within the teamMonitoring and control of project progressAdministrative follow-up of the project team
Reviews
Christel
Le Recrut’Heure
Reviewed on 2/2/2023
A big thank you to Anne-Julie for her professionalism and her daily smile. I will not hesitate to call on her services again if, by chance, we have a new project.
Christel
Le Recrut’Heure
Reviewed on 12/22/2022
Anne-Julie integrated perfectly into the team and approached her mission with seriousness. Her involvement and dynamism allowed us to move forward with our project. We recommend Anne-Julie without hesitation!
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Education
- Master in Business EngineeringSup de Vente2019
- Bachelor's degree in Commercial Development ManagementCCI Lyon2015
Skill set
Categories
- Other