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Anne-Claire LucasAL

Anne-Claire Lucas

Commercial Analytics/Pricing

€868/day
London, GB
8-15 years

Average response time: 1 hour

About Anne-Claire

I help organisations turn data into clear commercial decisions. As a former VP Analytics & Business Intelligence in large B2C environments, I bring 15+ years of experience using analytics, pricing and BI to grow revenue, optimise performance and improve the way teams make decisions.

I specialise in bridging the gap between business needs and technical teams, whether you need a hands-on analysis, a strategic roadmap, or an interim leader to accelerate your data capabilities.

What makes me different:

Deep expertise across pricing, CRM, predictive analytics, forecasting and BI — with a strong track record of measurable uplift (conversion +5–20%, revenue +2–3%, efficiency +10%).

Experience leading and restructuring multi-disciplinary teams (analysts, analytics engineers, data scientists) across multiple countries.

Ability to quickly understand your commercial levers and translate them into the insights, models and dashboards that drive action.

Proven success building self-serve analytics products adopted by 1,000+ daily users.

Typical projects I deliver:

Pricing & revenue optimisation: pricing strategy review, experimentation design, performance diagnostics, elasticity modelling.

Predictive analytics for marketing & CRM: segmentation, propensity models, campaign uplift analysis, customer lifetime value.

BI & dashboarding: design and rollout of Power BI/Tableau dashboards, KPI frameworks, automated reporting.

Data strategy & operating model: roadmap definition, team structure, capability assessment, interim leadership.

Performance management: forecasting, budgeting analytics, executive-level insights.

If you need pragmatic, business-oriented analytics that deliver real impact — I’d be delighted to help.
  • English

    Native or bilingual

  • French

    Native or bilingual

Can work on-site
London (up to 50km)

Experience

  • AccorHotels
    Vice-President Business Analytics
    TRAVEL AND TOURISM
    April 2023 - Today (3 years and 2 months)
    London, UK
    Owned the regional analytics roadmap and led a multi-disciplinary team to drive business value across key commercial, financial and operational levers
    • Spearheaded the shift towards a predictive and prescriptive analytics approach, establishing a regional data science capability and delivering 7 production models (e.g. propensity to book, destination recommendations) that powered more personalised customer targeting approaches
    • Partnered with the Customer Engagement team to launch 10+ data driven CRM campaigns annually, achieving conversion uplifts of 5-20%
    • Designed controlled pricing experiments that informed go-to-market and promotional strategies, driving incremental revenue uplifts of 2-3%
    • Delivered Streamlit-based pricing & performance apps, driving ~10% efficiency gains for c. 200+ users
    • Acted as interim VP Business Performance (Mar-Sep 23), coordinated performance review meetings with hotel owners; delivered updates to audiences of 200+ attendees and led revenue re-forecasting cycles
    Pricing strategy & experimentation Predictive analytics Analytics strategy & roadmap CRM and Personalisation analytics Business Performance
  • AccorHotels
    Vice-President Business Intelligence
    HOSPITALITY
    April 2021 - March 2023 (1 year and 11 months)
    London, UK
    Scaled up to Northern Europe the BI function successfully set up in the UK
    • Re-structured and upskilled a team of 14 analytics engineers, data visualisation experts and business analysts spread across 5 locations
    • Supervised the delivery of data models, dashboards and in-depth analysis driving operational efficiency and enabling data-driven decision making across 5+ commercial teams
    • Delivered a unified BI roadmap including a suite of Pricing & Revenue Management dashboards (c. 1,300 daily connections, core component of €10m+ contract with hotels)
    • Presented revenue forecasts and budget analyses to C-suite leaders during volatile Covid period
    Microsoft Power BI BI Strategy & Transformation Team management Budgeting Data modelling and Dashboard development
  • AccorHotels
    Director of Business Insights and Analytics, UK & Benelux
    HOSPITALITY
    November 2017 - March 2021 (3 years and 4 months)
    London, UK
    Established a new team to provide reporting, insights and analysis on AccorHotels UK commercial performance
    • Rolled out a suite of c. 20 robust interactive Power BI self-serve dashboards on e-commerce, loyalty, guest experience and sales performance. Received excellent feedback and drove adoption to c. 300 users
    • Automated revenue management reporting (150+ individual hotel reports produced daily) using Python and VBA. Process time reduced from 20 mins to c. 1 min
    • Responsibilities extended to Benelux in 2019
    Reporting Data visualization Microsoft Power BI Process automation Dashboard design and adoption

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Education

  • MSc in Management
    HEC Paris
    2005
    MSc in Management HEC Paris
  • CIMA Diploma in Management Accounting
    self-study
    2012
    CIMA Diploma in Management Accounting

Skill set

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