Anne-Charlotte Hertault

Direction of the IT project Tourinsoft, a publisher of tourist data, leader in the French market. In partnership with management: framing the strategic vision of the main Tourinsoft product, framing the transversal redesign of the product, managing technical and business teams, internal and external, coordinating the productivity chain, implementing processes and methods to ensure good delivery, supervising the product roadmap in close collaboration with users, applying the strategic and IT roadmap, budget management, steering management committees, supervising internal transversal projects related to business transformation, change management, communication, decision-making, internal tooling, supervising the product's commercial strategy.

IT framing of the new Flunch! loyalty program, coordination of IT processes and projects. Writing and prioritizing specifications, responsible for multi-channel delivery and deployment, transversal synchronization of the app, web, in-store checkouts, CRM, and marketing automation tool, animating internal business/marketing teams, animating service providers/external teams around the project. Planning and orchestration of the build.

Framing the IT redesign of the Norauto workshop offer, defining transversal issues, ambitions, KPIs, and roadmap, gathering business and user needs, managing the operational IT team, voice of the business: supporting the development of solutions, framing the UX and UI design of the new tool.