Freelancer profile translated to English.

Description

Passionate about organizational development and transformation, I work with executive management or CEOs. I have developed expertise in operational excellence and process transformation.

Graduated from ESSEC Executive Education with a specialization in Strategy and Management of International Business, and holding an MBA in Hospitality Management from Savignac, I have acquired a dual competence between business and technology.

With over 15 years of experience in project management, business development, and transformation in the new technologies, business travel, and digital sectors, I have developed three main areas of expertise:

Project Management and Operational Transformation: Implementation of complex projects, development of management tools, elaboration and execution of strategies to increase clientele, and process transformation.

International Strategic Program Management: Management of transformation programs, improvement of customer satisfaction and revenue increase, supervision of multidisciplinary teams.

Process Transformation and Optimization: Development of operational strategies, implementation of new processes, and customer relationship management.

I have always been able to rely on competent and committed teams to meet challenges.

The values that drive me are collective success, stepping back, passion, and commitment.

You can contact me at:#ProjectManagement #OperationalTransformation #BusinessDevelopment #Leadership #Strategy #OperationalExcellence #CustomerRelations

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Independante
Transition Manager - Business Director
CONSULTING AND AUDITS
September 2024 - Today (1 year and 9 months)
Paris, France
Assignment within a Facilities Management company:
- Strategic management of site providers in France and internationally
- Billing optimization
- Process improvement
- Optimization of two major contracts, generating new growth opportunities and strengthening profitability
- Strengthening customer relationships
independant
Consulting Assignment
CONSULTING AND AUDITS
December 2023 - May 2024 (5 months)
Consulting assignment at Orhigin
• Implementation of management tools
• Implementation of processes for public tender bids
• Support for B2B business development and partnerships
• Social media management
• Definition of a marketing and communication plan
• Elaboration of business strategy
Operations Management Project Management Business Strategy Sales Strategy
American Express Global Business Travel
Head of Transformation and Customer Performance
CONSULTING AND AUDITS
January 2018 - August 2022 (4 years and 7 months)
92500 Rueil-Malmaison, France
Cross-functional project management
Transformation of work tools and processes – collaboration with international teams
Team reorganization
Overhaul of client contracts with new Business Models
Website creation
Implementation of a new customer account

Customer Relationship Management
Customer satisfaction monitoring (+18%)
Financial monitoring
Client budget management (€15k)
Loyalty: organizing regular meetings with purchasing management and users (business reviews, training, presentations)
Dispute management with action plan implementation
Increase in client spending by 30% before COVID and commission by 45%
Contract renewals for 3 years

Strategy
Analysis of results and data necessary for decision-making
Budget elaboration
P&L monitoring
Development of performance tools
Elaboration of communication strategy
Pricing strategy

Management of Project Managers
Recruitment, semi-annual individual interviews, and skills assessment
Training / Skills development of teams
Schedule and overtime management, activity monitoring
Staff management
Management committee and weekly meeting facilitation
Project Management Customer Relationship Management (CRM) Budget Management Schedule Management Business Development Team Management Change Management Strategy KPI Analysis Data Analysis Customer Experience Customer Loyalty Management

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Strategy and Management of International Business
ESSEC Executive Education
2023
Strategy and Management of International Business
Master of Management
Savignac les églises
2008
Master, Hospitality Management