About Anne
French
Native or bilingual
English
Conversational
Arabic
Conversational
Experience
- Auto passionSecretarial and Management InternshipAUTOMOBILESeptember 2021 - October 2021 (1 month)During this secretarial and management internship, I actively participated in the administrative and financial management of the company. My role focused on three main areas:• Billing and financial monitoring: Preparation, issuance, and recording of customer invoices, payment tracking, and participation in the company's pre-accounting.• Secretarial and executive assistance: Handling phone calls, processing mail, organizing schedules, and drafting professional administrative documents.• Customer relations and follow-up: In-person and phone reception, updating customer files, and handling daily information requests.This experience at the heart of an automotive garage's operations validated my rigor, professional discretion, and ability to manage a company's financial aspects.
- Ma CarrosserieExecutive AssistantAUTOMOBILEFebruary 2021 - May 2024 (3 years and 3 months)Trappes, FranceDuring this professional experience, I managed all clients from A to Z. I was responsible for processing emails, drafting administrative letters, and ordering spare parts.I also managed the schedule, including opening and closing the site. I handled pre-accounting and prepared and transmitted accounting documents to the accountant.Furthermore, I handled customer billing, payments, payment tracking, and overdue payment reminders.
- C’midyVersatile AgentPUBLIC SECTORJanuary 2019 - January 2020 (1 year)As a Versatile Agent at C’Midy, I carried out a wide variety of logistical, relational, and administrative tasks daily. My role focused on three main areas:• Student Management and Supervision: Welcoming, channeling the energy of young people, enforcing rules of conduct, and managing flows during service.• Logistics and Catering Service: Operational organization of the canteen, table service, and strict adherence to hygiene and safety standards.• Space Arrangement and Organization: Optimizing and preparing classrooms to ensure a clean, structured, and orderly work environment for pedagogical teams.This experience greatly enhanced my responsiveness, stress management, strong sense of organization, and ability to manage multiple priorities simultaneously.
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Education
- Virtual Assistantsc campus2026Contenu de la formation 1.Gestion client et administratif •Organisation et suivi des dossiers clients •Suivi des commandes et relances •Gestion des priorités et optimisation du temps 2.Gestion d’e-mails •Organisation de votre boîte mail (filtres, dossiers, labels) •Rédaction de mails professionnels et efficaces •Suivi des réponses et relances automatiques 3.Google Agenda •Création et gestion d’événements et rendez-vous •Partage et coordination avec vos équipes •Astuces pour optimiser votre planning quotidien 4.Montage vidéo TikTok •Introduction aux formats courts et créatifs •Techniques simples pour monter vos vidéos efficacement •Astuces pour rendre vos vidéos attractives et engageantes 5.Gestion des réseaux sociaux •Planification et organisation de vos publications •Outils pour programmer et suivre vos contenus •Conseils pour améliorer l’engagement et la visibilité 6.Modification de documents PDF •Édition, annotation et mise en forme de documents PDF •Conversion entre formats PDF et Word/Excel •Optimisation pour partager et archiver vos documents
Certifications
- Becoming a Virtual AssistantAgence Savoir2026